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About the role
Role & responsibilities *Lead end-to-end requirement gathering, analysis, prioritisation and CR management for Motor LOB technology initiatives. *Own business analysis delivery across Motor UW, OEM & Digital/Broking integrations, Banking & Central Operations, Bancassurance, Commission, DWH and Motor Claims. *Evaluate existing systems, processes and integration journeys; identify impact areas and document business/technical changes clearly. *Prepare BRD/FRD, process notes, test scenarios, UAT plans, sign-off documents and project annexures/evidence for governance and audit needs. *Provide requirement walkthroughs to development, QA, vendor and business teams; ensure development is aligned to approved BRD/FRD. Coordinate with internal development teams and external vendors for estimation, solutioning, build, SIT, UAT, deployment and post-production support. Work closely with QA teams to ensure business-critical test cases are executed, defects are tracked, and release quality is maintained. *Facilitate UAT with business stakeholders, manage defect triage, ensure timely sign-off and support production rollouts. Manage project plans, priorities, schedules, dependencies risks, status updates and PMO reporting for leadership and business reviews. Represent Technology as Motor LOB SPOC for product deliveries, regulatory changes, platform enhancements, issue resolution and stakeholder communication. *Lead resource allocation, day-to-day team governance, performance inputs, capability development, hiring identification and mentoring of BA/support resources. *Support end users including business, sales and ground teams through training, queries, hands-on support, issue analysis and continuous improvement. *Drive regulatory/compliance implementations such as Motor CIS, co-terminus, long-term products, IDV logic, Vahan/IIB enhancements and block double insurance controls. *Deliver strategic initiatives including A2K framework enhancements, new product launches, OEM/marketplace APIs, payment router, CD portal, claims automation, OCR/video streaming and Power BI dashboards. Skills & Competencies: *Strong General Insurance and Motor Insurance domain knowledge covering underwriting, issuance, renewals, endorsements, claims, payments, commissions and partner integrations. *Excellent requirement elicitation, analytical reasoning, impact assessment and problem-solving abilities. *Proficiency in BRD/FRD creation, process documentation, UAT planning, defect management and release governance. *Good understanding of APIs, digital journeys, partner/OEM integrations, payment flows, regulatory implementation and data/reporting requirements. *Awareness of Agile and Waterfall methodologies with ability to manage multiple parallel projects/CRs. *Excellent written and verbal communication; ability to conduct walkthroughs, stakeholder updates and management presentations. *Strong MS Office skills including Visio, Excel, Word and PowerPoint; Power BI/SQL exposure preferred. *People leadership, mentoring, stakeholder management, negotiation, prioritization and conflict-resolution skills. *Quality-focused mindset with attention to detail, audit readiness and customer/user orientation. Role & responsibilities *Lead end-to-end requirement gathering, analysis, prioritisation and CR management for Motor LOB technology initiatives. *Own business analysis delivery across Motor UW, OEM & Digital/Broking integrations, Banking & Central Operations, Bancassurance, Commission, DWH and Motor Claims. *Evaluate existing systems, processes and integration journeys; identify impact areas and document business/technical changes clearly. *Prepare BRD/FRD, process notes, test scenarios, UAT plans, sign-off documents and project annexures/evidence for governance and audit needs. *Provide requirement walkthroughs to development, QA, vendor and business teams; ensure development is aligned to approved BRD/FRD. Coordinate with internal development teams and external vendors for estimation, solutioning, build, SIT, UAT, deployment and post-production support. Work closely with QA teams to ensure business-critical test cases are executed, defects are tracked, and release quality is maintained. *Facilitate UAT with business stakeholders, manage defect triage, ensure timely sign-off and support production rollouts. Manage project plans, priorities, schedules, dependencies risks, status updates and PMO reporting for leadership and business reviews. Represent Technology as Motor LOB SPOC for product deliveries, regulatory changes, platform enhancements, issue resolution and stakeholder communication. *Lead resource allocation, day-to-day team governance, performance inputs, capability development, hiring identification and mentoring of BA/support resources. *Support end users including business, sales and ground teams through training, queries, hands-on support, issue analysis and continuous improv