IT Support Role

Company Description INFINITI ENGINEERS PRIVATE LIMITED is a machinery company headquartered on Surveyor Street in Basavanagudi, Bengaluru (Bangalore), Karnataka, India. The organization focuses on engineering and machinery solutions, serving clients in the industrial and manufacturing sectors. As a growing company, it emphasizes reliable operations, technical excellence, and responsive service. Team members have the opportunity to work in a dynamic environment that supports learning and hands-on problem-solving. The company values professionalism, integrity, and collaboration across all roles. Role Description The IT Support role is a full-time, on-site position based in Bengaluru South. This role is responsible for providing day-to-day technical support to internal users, including installation, configuration, and maintenance of desktop computers, peripherals, and basic networking components. Responsibilities include diagnosing and troubleshooting hardware and software issues, responding to help desk requests, resolving user incidents in a timely manner, and escalating complex problems when necessary. The role involves maintaining accurate records of support activities, updating documentation, and supporting IT security and backup procedures. The IT Support professional will collaborate closely with operational and engineering teams to ensure systems run smoothly and minimize downtime. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills to assist users and manage incoming IT service requests. Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software issues efficiently. Candidates should possess foundational Information Technology knowledge, including operating systems, basic networking, and system security practices. Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience. Ability to communicate clearly with non-technical users and document issues and resolutions accurately. Strong organizational skills, attention to detail, and the ability to prioritize multiple support requests. Experience in industrial or manufacturing environments and familiarity with machinery-related systems is an advantage. Company Description INFINITI ENGINEERS PRIVATE LIMITED is a machinery company headquartered on Surveyor Street in Basavanagudi, Bengaluru (Bangalore), Karnataka, India. The organization focuses on engineering and machinery solutions, serving clients in the industrial and manufacturing sectors. As a growing company, it emphasizes reliable operations, technical excellence, and responsive service. Team members have the opportunity to work in a dynamic environment that supports learning and hands-on problem-solving. The company values professionalism, integrity, and collaboration across all roles. Role Description The IT Support role is a full-time, on-site position based in Bengaluru South. This role is responsible for providing day-to-day technical support to internal users, including installation, configuration, and maintenance of desktop computers, peripherals, and basic networking components. Responsibilities include diagnosing and troubleshooting hardware and software issues, responding to help desk requests, resolving user incidents in a timely manner, and escalating complex problems when necessary. The role involves maintaining accurate records of support activities, updating documentation, and supporting IT security and backup procedures. The IT Support professional will collaborate closely with operational and engineering teams to ensure systems run smoothly and minimize downtime. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills to assist users and manage incoming IT service requests. Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software issues efficiently. Candidates should possess foundational Information Technology knowledge, including operating systems, basic networking, and system security practices. Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience. Ability to communicate clearly with non-technical users and document issues and resolutions accurately. Strong organizational skills, attention to detail, and the ability to prioritize multiple support requests. Experience in industrial or manufacturing environments and familiarity with machinery-related systems is an advantage.