Consultant ServiceNow

Job Description Job Title: Consultant ServiceNow Department: Application Development BASIC PURPOSE The ServiceNow Developer is responsible for the development, administration, customization, and support of the ServiceNow platform. This role works closely with IT and business stakeholders to enhance platform capabilities, automate processes, maintain existing modules, and ensure reliable platform performance. The position focuses on application development, operational support, integrations, and continuous improvement of the ServiceNow ecosystem. ESSENTIAL FUNCTIONS Administer and configure the ServiceNow platform to support business and operational requirements. Develop, customize, and maintain ServiceNow applications, modules, workflows, and integrations.Support adoption and implementation of ServiceNow AI capabilities and platform innovations.Perform day-to-day platform administration, including user management, configuration, and data maintenance.Assist with platform upgrades, patches, and new releases, ensuring successful deployment with minimal disruption.Monitor platform health and performance and proactively troubleshoot issues.Maintain ServiceNow modules including Incident, Problem, Change, Asset, and Configuration Management.Ensure platform configurations align with ServiceNow best practices and organizational standards.Implement and maintain security roles, access controls, and data protection measures.Create and maintain Business Rules, Client Scripts, UI Policies, Flow Designer workflows, and automation solutions.Develop and support integrations with enterprise applications using REST and SOAP APIs.Assist end users by providing technical guidance, troubleshooting support, and issue resolution.Create and maintain technical documentation, user guides, and knowledge articles.Work closely with cross-functional teams to gather requirements and implement platform enhancements.Develop reports, dashboards, and Performance Analytics.Analyze platform usage and identify opportunities for automation and continuous improvement.Participate in testing, deployment, and validation activities for new platform features and enhancements. REPORTING RELATIONSHIPS Reports to Manager, IT Dev. QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of hands-on experience in ServiceNow Administration and Development.ServiceNow Certified System Administrator (CSA) preferred.ServiceNow Certified Application Developer (CAD) preferred.ITIL Foundation certification preferred.Knowledge of ServiceNow AI capabilities, Virtual Agent, Predictive Intelligence, or GenAI features preferred.Good understanding of ITSM processes and ITIL best practices.Experience with JavaScript, HTML, CSS, REST/SOAP Web Services, Service Portal, Flow Designer, and Integration Hub.Experience developing and supporting custom ServiceNow applications and integrations.Strong analytical, troubleshooting, and problem-solving skills. CRITICAL COMPETENCIES FOR SUCCESS Analytical Skills Demonstrate strong analytical and critical thinking abilities to identify patterns, evaluate alternatives, and recommend effective solutions. Strategic Agility Ability to quickly adapt to changing technologies and business needs while driving innovation and continuous learning. Disciplined Execution Deliver high-quality work with a process-driven approach, accountability, and consistency while managing competing priorities. Organizational Collaboration Collaborate effectively across teams, support organizational objectives, and promote a culture of teamwork and customer focus. WORK CONDITIONS Must be comfortable learning, training, and collaborating through Microsoft Teams and Zoom. .