Technical Support Engineer

Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for desktop and network issues. Troubleshoot hardware and software problems using various tools and techniques. Collaborate with other teams to resolve complex issues that require escalation. Document customer interactions, troubleshooting steps, and resolutions in a timely manner. Job Requirements : 4-8 years of experience in technical support or related field (IT Services & Consulting). Strong knowledge of desktop support, hardware maintenance, LAN/WLAN configuration, and networking fundamentals. Excellent communication skills with ability to articulate technical information clearly to non-technical users.