Source description
About the role
Greetings Job opening for Servicenow techno-functional (CSM + ITSM) Work Location:Bangalore (Hybrid) Job Type: perm JD: - Analyze current business processes, gather business requirements for both CSM & ITSM functionalities rollout: - Participate and create Functional Design Documents for various Servicenow new initiatives and projects. - Conduct show & tell sessions to demonstrate new features to business users Development & Enhancements,User story creation - Build new features and update existing features as defined in the user stories - Create new custom workflows, scripts, catalogue items, custom reports, dashboards and forms for case management features - Customize the Customer Portal and Homepage - Create and configure business rules, UI Policies, ACLs, notifications, UI Pages, UI macros,Create and customize out of the box topic blocks and topics - Integration with Identity & Access Management, Siebel Order Management, Salesforce, Commvault and other Client systems Quality Assurance - Create and maintain the QA artefacts such as test strategy, test scripts and test cases - Perform functional, integration, and regression testing of the CSM & ITSM modules and custom workflows Job Types: Full time, Permanent Salary: 2,500,000.00 - 3,000,000.00 per year Benefits: - Provident Fund Schedule: - Day shift - Monday to Friday Experience: - total work: 7 years (preferred) Ability to Commute: - Bangalore, Karnataka (required) Work Location: In person Speak with the employer +91 8076006185 .