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About the role
We are seeking a proactive and technically skilled IT Technical Support Engineer to provide first-level and second-level technical support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and deliver excellent user support across the organization.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and peripheralsTroubleshoot hardware, software, and operating system issuesInstall, configure, and maintain Windows / Linux / macOS systemsDiagnose and resolve network issues (LAN, WAN, Wi-Fi, VPN)Handle ticketing systems and maintain issue resolution documentationSupport email systems (Outlook, Gmail, Office 365)Assist with software installations, upgrades, and patch managementEscalate unresolved issues to higher-level support teams when requiredEnsure data security, backups, and antivirus updatesProvide user training and guidance on IT systems and best practicesRequired Skills & QualificationsDiploma / Bachelors degree in Computer Science, IT, or related fieldStrong knowledge of Windows OS, basic Linux commands, and system administrationUnderstanding of networking concepts (TCP/IP, DNS, DHCP)Experience with ticketing tools (ServiceNow, Freshdesk, Jira preferred)Knowledge of hardware troubleshooting and IT asset managementStrong communication and customer service skillsContact Person: Rakesh HRContact Number: +91 Experience: 0 - 4+ YearsLocation: CoimbatoreTimings: AM - PM Experience 0 - 4 Years No. of Openings 4 Education Graduate (B.C.A, B.Com, B.Sc, B.Tech/B.E) Role IT Technical Support Engineer Industry Type Call Centre / BPO / ITES / LPO Gender [ Male / Female ] Job Country India Type of Job Full Time Work Location Type Work from Office Face Interview Location 63/54, 55, Puliakulam Rd, Dhamu Nagar, Coimbatore, Tamil Nadu 641045 We are seeking a proactive and technically skilled IT Technical Support Engineer to provide first-level and second-level technical support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and deliver excellent user support across the organization.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and peripheralsTroubleshoot hardware, software, and operating system issuesInstall, configure, and maintain Windows / Linux / macOS systemsDiagnose and resolve network issues (LAN, WAN, Wi-Fi, VPN)Handle ticketing systems and maintain issue resolution documentationSupport email systems (Outlook, Gmail, Office 365)Assist with software installations, upgrades, and patch managementEscalate unresolved issues to higher-level support teams when requiredEnsure data security, backups, and antivirus updatesProvide user training and guidance on IT systems and best practicesRequired Skills & QualificationsDiploma / Bachelors degree in Computer Science, IT, or related fieldStrong knowledge of Windows OS, basic Linux commands, and system administrationUnderstanding of networking concepts (TCP/IP, DNS, DHCP)Experience with ticketing tools (ServiceNow, Freshdesk, Jira preferred)Knowledge of hardware troubleshooting and IT asset managementStrong communication and customer service skillsContact Person: Rakesh HRContact Number: +91 Experience: 0 - 4+ YearsLocation: CoimbatoreTimings: AM - PM Experience 0 - 4 Years No. of Openings 4 Education Graduate (B.C.A, B.Com, B.Sc, B.Tech/B.E) Role IT Technical Support Engineer Industry Type Call Centre / BPO / ITES / LPO Gender [ Male / Female ] Job Country India Type of Job Full Time Work Location Type Work from Office Face Interview Location 63/54, 55, Puliakulam Rd, Dhamu Nagar, Coimbatore, Tamil Nadu 641045