Senior Product Support Analyst

As a Senior Product Support Analyst in the LN Finance department, your role involves providing critical support to a diverse customer base across APAC, the Middle East, and parts of Europe. Your contribution is vital in ensuring high-quality support and customer satisfaction as the LN customer base continues to expand on the cloud. Key Responsibilities: - Gain a deep understanding of LN product functionality and its practical business applications. - Simulate and troubleshoot reported issues in customer environments and internal cloud tenants. - Collaborate with customers and internal stakeholders (Development, GPS, CloudOps, IMS) to resolve technical and functional issues. - Provide expert guidance and support to customers on LN Finance modules. - Contribute to team success by sharing knowledge and fostering a collaborative work environment. - Be flexible and available to work in shifts as per business requirements. Qualifications Required: - CA Inter / CMA Inter / MBA in Finance - Engineering background with relevant ERP experience In addition to the above, the preferred qualifications for this role include: - 6+ years of experience in ERP systems such as LN, SAP, or Oracle Apps. - Strong understanding of finance processes and ERP workflows. If you join our team, you will have the opportunity to work in a dynamic and collaborative environment where your expertise will be valued in providing top-notch support to our LN Finance customers. As a Senior Product Support Analyst in the LN Finance department, your role involves providing critical support to a diverse customer base across APAC, the Middle East, and parts of Europe. Your contribution is vital in ensuring high-quality support and customer satisfaction as the LN customer base continues to expand on the cloud. Key Responsibilities: - Gain a deep understanding of LN product functionality and its practical business applications. - Simulate and troubleshoot reported issues in customer environments and internal cloud tenants. - Collaborate with customers and internal stakeholders (Development, GPS, CloudOps, IMS) to resolve technical and functional issues. - Provide expert guidance and support to customers on LN Finance modules. - Contribute to team success by sharing knowledge and fostering a collaborative work environment. - Be flexible and available to work in shifts as per business requirements. Qualifications Required: - CA Inter / CMA Inter / MBA in Finance - Engineering background with relevant ERP experience In addition to the above, the preferred qualifications for this role include: - 6+ years of experience in ERP systems such as LN, SAP, or Oracle Apps. - Strong understanding of finance processes and ERP workflows. If you join our team, you will have the opportunity to work in a dynamic and collaborative environment where your expertise will be valued in providing top-notch support to our LN Finance customers.