Software Engineer

We are seeking a highly skilled Senior ServiceNow Software Engineer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow development, strong problem-solving skills, and experience delivering scalable CSM, ITSM and enterprise workflows. Experience with Now Assist (Generative AI capabilities in ServiceNow) is a strong plus. Design and develop solutions on the ServiceNow platform across modules such as ITSM, CSM, and HRSD Customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies, and Flow Designer Implement integrations with third-party systems using REST/SOAP APIs Lead the design and development of complex workflows, forms, and catalogs Collaborate with business stakeholders to gather requirements and translate them into technical solutions Ensure adherence to ServiceNow best practices, coding standards, and platform governance Perform code reviews, unit testing, and deployment activities Troubleshoot and resolve issues in production and non-production environments Mentor junior developers and provide technical guidance Support platform upgrades and new feature implementations * Bachelor’s/ Master degree in Computer Science, Information Technology, or related field * 5+ years of hands-on experience with ServiceNow development * Strong expertise in CSM, ITSM module (Incident, Problem, Change, Request Management) * Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting * Experience with ServiceNow Flow Designer, IntegrationHub, and REST APIs * Solid understanding of ServiceNow data model, ACLs, and security concepts * Experience working in Agile/Scrum environments * Experience with Now Assist (Generative AI features in ServiceNow) * Hands-on experience with CSM, ITOM and HRSD modules * ServiceNow certifications such as: * Certified System Administrator (CSA) * Certified Application Developer (CAD) * Certified Implementation Specialist (CIS) * Experience with AI/ML integrations or automation tools * Knowledge of DevOps practices and CI/CD pipelines Key Skills: * Strong analytical and problem-solving skills * Excellent communication and stakeholder management * Ability to work independently and in a team environment * Attention to detail and commitment to quality Nice to Have: * Experience with Now Assist for Virtual Agent, Search, or Code Generation * Knowledge enterprise integrations Jira, Zoom, Outlook Exposure to cloud platforms (AWS, Azure) platforms (AWS, Azure)