IT Infrastructure Support Specialist

What role you will play in team: You will be part of a dynamic team responsible for maintaining and supporting Infosys's IT infrastructure across multiple locations. You'll collaborate with engineers and other support staff to ensure smooth operations.What you will do: Troubleshoot and resolve IT infrastructure issues, provide technical support to end users, and contribute to the ongoing maintenance of the system.Key responsibility:Provide first and second-level technical support to end users.Diagnose and resolve hardware and software issues.Monitor system performance and identify potential problems.Maintain accurate records of all support requests and resolutions.Assist in the installation and configuration of new hardware and software.Contribute to the development and maintenance of IT infrastructure documentation.Required Qualification and Skills:Bachelor's degree in Computer Science or related field.0-1 years of experience in IT support.Strong troubleshooting and problem-solving skills.Proficient in Windows and Linux operating systems.Experience with networking concepts and technologies.Excellent communication and interpersonal skills.Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.Collaborative and supportive work environment.Health insurance and other employee benefits.A Day in the Life: A typical day might involve resolving user support tickets, monitoring system logs, and collaborating with other team members to address complex issues. You'll use a variety of tools and technologies to ensure the smooth functioning of our IT infrastructure. What role you will play in team: You will be part of a dynamic team responsible for maintaining and supporting Infosys's IT infrastructure across multiple locations. You'll collaborate with engineers and other support staff to ensure smooth operations.What you will do: Troubleshoot and resolve IT infrastructure issues, provide technical support to end users, and contribute to the ongoing maintenance of the system.Key responsibility:Provide first and second-level technical support to end users.Diagnose and resolve hardware and software issues.Monitor system performance and identify potential problems.Maintain accurate records of all support requests and resolutions.Assist in the installation and configuration of new hardware and software.Contribute to the development and maintenance of IT infrastructure documentation.Required Qualification and Skills:Bachelor's degree in Computer Science or related field.0-1 years of experience in IT support.Strong troubleshooting and problem-solving skills.Proficient in Windows and Linux operating systems.Experience with networking concepts and technologies.Excellent communication and interpersonal skills.Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.Collaborative and supportive work environment.Health insurance and other employee benefits.A Day in the Life: A typical day might involve resolving user support tickets, monitoring system logs, and collaborating with other team members to address complex issues. You'll use a variety of tools and technologies to ensure the smooth functioning of our IT infrastructure.