Senior Systems Engineer IT Service Management

Responsibilities Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environment Basic administration of LAN infrastructure (switches/firewall/ routers). Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Additional Responsibilities: Core IT OPS end to end with server and network knowledge .