Sr. Product Manager | KYC Delivery Tribe @ING Bank

Mission As a KYC Product Manager, you will play a key role in shaping and continuously improving the Know Your Customer (KYC) experience for both Private Individuals and Business Banking clients. Your mission is to ensure that KYC processes are compliant, efficient, and customer-centric, balancing regulatory requirements with a seamless digital experience. You will drive innovation, identify opportunities for automation and simplification, and collaborate across multiple teams to deliver solutions that create value for customers and the business. By combining regulatory expertise, analytical thinking and strong stakeholder management skills, you will contribute to maintaining and strengthening ING's competitive position in a rapidly evolving financial landscape. About the Team You will join a dynamic and collaborative team dedicated to delivering best-in-class customer onboarding and KYC experiences. Working in an Agile environment, the team brings together professionals from business, operations, compliance, customer experience and technology backgrounds. Together, we focus on creating digital solutions that meet regulatory requirements while making banking simpler and more accessible for our customers. We value ownership, continuous improvement, and innovation, and we believe that the best outcomes are achieved through teamwork, curiosity and a shared commitment to excellence. Your Day to Day Develop, implement, and manage KYC processes for Private Individuals and Business Banking clients, ensuring compliance while delivering an excellent customer experience. Identify improvement opportunities and drive change initiatives based on customer feedback, stakeholder input, business objectives, and regulatory developments. Analyze existing processes, customer journeys, and operational data to create seamless and efficient KYC experiences. Define business requirements and create clear specifications for IT teams, ensuring successful implementation from concept to production. Collaborate with business and technology stakeholders to prioritize initiatives, define scope, and balance delivery timelines, effort and business value. Testing activities and support releases to ensure solutions meet quality standards and customer expectations. Identify, assess, and quantify opportunities for new features, automation, digitization and process optimization. Prepare and maintain documentation required by internal policies, external regulations and KYC governance standards. Contribute to customer-facing materials, including sales, support and communication content related to KYC processes. Monitor market trends, emerging technologies, and regulatory changes, proactively proposing initiatives that strengthen ING's competitive advantage. Act as third-level support on KYC-related topics. Participate actively in Agile ceremonies and contribute to Quarterly Business Review (QBR) planning and execution. What You Bring to the Team A university degree in a relevant field. At least 4 years of experience in banking and a minimum of 3 years of experience in a similar product management, process management or KYC-related role. Strong knowledge of global and local regulatory frameworks, including KYC, AML, FATCA, CRS and industry best practices. Experience designing and improving customer journeys, with a focus on digital services and customer-centric solutions. A passion for innovation and the ability to identify opportunities for automation, simplification and digital transformation. Strong analytical skills, with the ability to assess complex situations, identify opportunities and make data-driven decisions. Experience translating business needs into clear requirements, process specifications and business documentation. Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and meet challenging deadlines. Strong stakeholder management skills and the confidence to work effectively across business, compliance, operations and technology teams. Excellent verbal and written communication skills in both English and Romanian. A collaborative mindset, a proactive attitude, and the ability to thrive in a fast-paced Agile environment. Job Application Safety Reminder We’re seeing an increase in fraudulent job offers. To protect yourself, please: Apply only via official ING platforms. ING uses Workday as its recruitment system. Verify the sender’s email — it should only come from @ing.com or @myworkday.com. Know that ING will never request payments or banking details during the recruitment process. How to Apply Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you! Discover ING Bank Romania ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large. To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 2 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking. Join us! We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!