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Requirement: Education: Bachelors Degree (B.Sc (CS/IT/Maths/Physics/Chemistry) and BCA) 2019 & 2020 Batch Qualification: 60% and above without any history of arrears / Backlogs Skills: Valuable communication, Basic Computer knowledge, Positive Reasoning, Aptitude, QT Salary: 2.75 LPA (fixed) Industry: IT- Services Functional Area: IT Software Services & Maintenance Employment Type: Full Time, Permanent Job Location: Chennai / Bangalore / Noida Gender Preference: Any Ensures compliance with internal processes and standards for IT Support. An Ability to work with cross functional teams across all domains Good written and spoken English Adaptable to work - 24x7 Support (night/morning shifts) Role: To handle customer software, technical quires, troubleshooting and problem solving of end user issues Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times by partnering with L2, and L3 teams within the organization Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate Requirement: Education: Bachelors Degree (B.Sc (CS/IT/Maths/Physics/Chemistry) and BCA) 2019 & 2020 Batch Qualification: 60% and above without any history of arrears / Backlogs Skills: Valuable communication, Basic Computer knowledge, Positive Reasoning, Aptitude, QT Salary: 2.75 LPA (fixed) Industry: IT- Services Functional Area: IT Software Services & Maintenance Employment Type: Full Time, Permanent Job Location: Chennai / Bangalore / Noida Gender Preference: Any Ensures compliance with internal processes and standards for IT Support. An Ability to work with cross functional teams across all domains Good written and spoken English Adaptable to work - 24x7 Support (night/morning shifts) Role: To handle customer software, technical quires, troubleshooting and problem solving of end user issues Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times by partnering with L2, and L3 teams within the organization Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
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