Technical Support Executive (Civil Engineer)

About Us Innomise Technologies Pvt. Ltd. is a rapidly growing IT solutions company specializing in e-Governance software solutions for Government organizations across Maharashtra. Our innovative digital platforms are designed to simplify public infrastructure project management by automating estimation, measurement book (MB), billing, approvals, and project monitoring processes. We are looking for enthusiastic Civil Engineers who are passionate about technology and wish to build their careers at the intersection of Civil Engineering and Digital Transformation. Position Technical Support Executive Civil (eEstimate | eMB | eBilling Software) Apply - hr@groupicon.co.in Employment Type Full-Time Locations Belapur, Navi Mumbai Qualification Diploma in Civil Engineering B.E./B.Tech in Civil Engineering Experience Freshers with 6 months Internship OR 1 Year of relevant experience About the Software Our proprietary e-Governance Civil Engineering Software is developed specifically for Government Engineering Departments to digitize the complete project lifecycle, including: Preparation of Estimates eMB (Electronic Measurement Book) eBilling Work Progress Monitoring Technical Approvals Project Documentation Digital Workflow Management The selected candidate will receive hands-on exposure and technical experience on live Government projects while supporting engineers using the software. Key Responsibilities Provide technical support to Government Engineers (PWD & other departments) using the eEstimate, eMB and eBilling software. Assist users in preparing estimates, entering measurements, generating bills, and completing workflow processes. Conduct online support sessions through AnyDesk, TeamViewer, Google Meet or Microsoft Teams. Provide onsite desk-to-desk support and user training whenever required. Resolve software-related issues including login problems, data entry errors, workflow issues and report generation. Coordinate with the development team for bug reporting, issue escalation and feature enhancements. Maintain support tickets, issue logs and daily activity reports. Prepare and update Excel-based MIS reports. Guide users on software functionality, best practices and process compliance. Ensure timely resolution of customer queries while maintaining high service standards. Desired Technical Skills Civil Engineering Knowledge Estimation & Costing Measurement Book (MB) Billing Process BOQ Understanding Quantity Estimation Basic Tender Documentation Software Skills MS Excel (Formulas, Filters, Sorting, Data Validation) MS Word MS Outlook Email Writing PDF Documentation AnyDesk / TeamViewer Google Meet / Microsoft Teams Soft Skills Excellent communication skills (English & Marathi preferred) Customer support orientation Problem-solving ability Analytical thinking Time management Team coordination Preferred Candidate Profile Basic understanding of Government Civil Engineering processes. Knowledge of Estimate preparation, Measurement Book (MB) and Billing will be an added advantage. Comfortable interacting with Government officials and engineers. Passion for technology-driven Civil Engineering solutions. Quick learner with a positive attitude. Why Join Innomise Technologies? Work on live Government Digital Transformation Projects. Hands-on experience with industry-leading e-Governance software. Opportunity to collaborate with Government departments across Maharashtra. Career growth in both Civil Engineering and Information Technology. Continuous learning, training and professional development. Dynamic work environment with exposure to large-scale infrastructure projects. Build your career where Civil Engineering meets Technology. Join Innomise Technologies Pvt. Ltd. and contribute to transforming Government infrastructure projects through innovative digital solutions.