Innova Solutions - ServiceNow Strategic Portfolio Management Specialist

Description : We are actively seeking a dedicated ServiceNow Strategic Portfolio Management (SPM) Specialist to lead the configuration, implementation, and optimization of the ServiceNow SPM application within our organization. This is a critical role that will directly contribute to enabling data-driven decision-making for project prioritization, resource planning, and overall portfolio health across our Customer Experience initiatives. As a ServiceNow SPM Specialist, you will serve as the subject matter expert, leveraging your deep technical knowledge to customize the platform to align with our specific business requirements. This role encompasses a wide range of responsibilities aimed at optimizing platform functionality and user experience for our planning and operations teams. This position demands a candidate who can think critically and creatively to solve complex problems, collaborate with cross-functional teams, and continuously seek ways to improve our ways of working using the ServiceNow platform. The ideal candidate will bring a strategic perspective to the role, backed by a robust technical background in ServiceNow development and a proactive approach to platform management. You will be expected to lead implementation initiatives that drive efficiency, increase transparency, and enhance user engagement within the SPM modules. This is an opportunity to play a key role in the technological advancement of our organization, driving innovation and efficiency in our Customer Experience planning. What youll be doing : - Configuring and Customizing the ServiceNow Strategic Portfolio Management (SPM) applications to meet defined business requirements for the Customer Experience Organization. - Implementing and Managing core SPM modules, including Project & Portfolio Management (PPM), Demand Management, and Resource Planning functions. - Developing and Maintaining SPM-related components such as workflows, business rules, dashboards, performance analytics, and custom reports. - Collaborating with key stakeholders, planning teams, and operations leaders to gather, define, and translate complex business requirements into technical specifications for the SPM platform. - Analyzing and Optimizing existing SPM processes and configurations to improve data integrity, efficiency, and overall tool effectiveness. - Providing training, documentation, and technical support to end-users and administrators on SPM best practices and platform functionalities. You'll need to have : - 4+ years of hands-on experience in ServiceNow implementation, configuration, and development. - Deep, demonstrable expertise with the ServiceNow Strategic Portfolio Management (SPM) module, including Project & Portfolio Management (PPM), Demand, and Resource Planning. - Strong experience with ServiceNow platform capabilities, including workflow development, Script Includes, UI Policies, Business Rules, and client-side scripting. - Excellent analytical and complex problem-solving skills with meticulous attention to detail. - Exceptional written and verbal communication skills, necessary for effective stakeholder management and technical documentation. Description : We are actively seeking a dedicated ServiceNow Strategic Portfolio Management (SPM) Specialist to lead the configuration, implementation, and optimization of the ServiceNow SPM application within our organization. This is a critical role that will directly contribute to enabling data-driven decision-making for project prioritization, resource planning, and overall portfolio health across our Customer Experience initiatives. As a ServiceNow SPM Specialist, you will serve as the subject matter expert, leveraging your deep technical knowledge to customize the platform to align with our specific business requirements. This role encompasses a wide range of responsibilities aimed at optimizing platform functionality and user experience for our planning and operations teams. This position demands a candidate who can think critically and creatively to solve complex problems, collaborate with cross-functional teams, and continuously seek ways to improve our ways of working using the ServiceNow platform. The ideal candidate will bring a strategic perspective to the role, backed by a robust technical background in ServiceNow development and a proactive approach to platform management. You will be expected to lead implementation initiatives that drive efficiency, increase transparency, and enhance user engagement within the SPM modules. This is an opportunity to play a key role in the technological advancement of our organization, driving innovation and efficiency in our Customer Experience planning. What youll be doing : - Configuring and Customizing the ServiceNow Strategic Portfolio Management (SPM) applications to meet defined business requirements for the Customer Experience Organization.