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About the role
Description Innovatia Technical Services Inc ITSI is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years we specialize in workflow and knowledge processes as well as technical support helpdesk and multilingual support services With over 300 professional experts across the globe we service some of the worlds most successful Fortune 500 and Fortune 1000 companies We are seeking a proactive Level 1 NOC Engineer with expertise in Windows and network systems to join our team As a Level 1 NOC Engineer you will be responsible for monitoring and maintaining our clients IT infrastructure troubleshooting issues related to Windows servers and network devices and providing timely resolution to incidents and service requests Responsibilities Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices Perform initial triage and diagnosis of incidents and service requests escalating to Level 2 support as needed Troubleshoot basic issues related to Windows server operating systems Active Directory DNS DHCP and other network services Assist with basic network troubleshooting including connectivity issues VLAN configuration and firewall rules Perform routine maintenance tasks such as patch management for Desktops and Servers and software updates to ensure system reliability and security Resolve issues generated from Backup management solutions eg Veeam Datto Azure Resolve incidents with in respective SLA s Document all incidents resolutions and procedures followed in our ticketing system ensuring accurate and up-to-date records Provide technical assistance and guidance to end-users and internal teams escalating complex issues to senior engineers as necessary Collaborate with other teams such as Systems Administration and Help Desk to provide seamless support and resolve technical issues Qualifications Bachelor s degree in computer science Information Technology or related field preferred 2 to 4 years of experience in a similar role with a focus on Windows server administration and network troubleshooting Knowledge of Windows server operating systems e g Windows Server 2012 2016 2019 and Active Directory services Familiarity with basic networking concepts protocols and troubleshooting techniques Experience with monitoring tools such as Connective RMM SolarWinds Strong problem-solving skills and attention to detail Effective communication skills with the ability to interact professionally with clients and internal teams Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy Holiday Leave Maternity Leave Paternity Leave Birthday leave Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest however only those selected for an interview will be contacted Innovatia is an equal prospect employer .
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