Manager IT Operations and Asset Management

As a Manager IT Operations & Asset Management, your role involves leading IT operations, managing IT asset lifecycle, and overseeing IT equipment rental projects. You need to demonstrate strong ownership, operational discipline, and the ability to lead a multi-functional team. Key Responsibilities: - Oversee day-to-day IT operations at the Head Office, ensuring high availability, end-user support, and service delivery - Monitor performance, resolve escalations, and implement IT policies, SOPs, and best practices - Manage end-to-end lifecycle of IT assets, maintain accurate inventory records, and optimize asset utilization - Manage projects related to renting/leasing of IT equipment, coordinate with vendors, and track equipment usage - Lead, mentor, and manage a team of IT professionals, allocate tasks, monitor performance, and drive skill development - Streamline IT processes, drive automation initiatives, ensure compliance, and prepare reports for management review Key Skills & Competencies: - Strong leadership and team management skills - Excellent organizational and multitasking ability - Vendor management and negotiation skills - Problem-solving and decision-making capability - Strong communication and stakeholder management skills - High ownership and accountability mindset Qualifications & Experience: - Bachelor's degree in IT, Computer Science, or related field - 57 years of experience in IT operations / asset management - Experience in managing IT inventory and vendor coordination - Proven experience in leading teams Preferred Certifications: - ITIL 4 Foundation (mandatory) - PMP / PRINCE2 (preferred) - ServiceNow / ITSM tool certifications - ISO 27001 or COBIT (good to have) As a Manager IT Operations & Asset Management, your role involves leading IT operations, managing IT asset lifecycle, and overseeing IT equipment rental projects. You need to demonstrate strong ownership, operational discipline, and the ability to lead a multi-functional team. Key Responsibilities: - Oversee day-to-day IT operations at the Head Office, ensuring high availability, end-user support, and service delivery - Monitor performance, resolve escalations, and implement IT policies, SOPs, and best practices - Manage end-to-end lifecycle of IT assets, maintain accurate inventory records, and optimize asset utilization - Manage projects related to renting/leasing of IT equipment, coordinate with vendors, and track equipment usage - Lead, mentor, and manage a team of IT professionals, allocate tasks, monitor performance, and drive skill development - Streamline IT processes, drive automation initiatives, ensure compliance, and prepare reports for management review Key Skills & Competencies: - Strong leadership and team management skills - Excellent organizational and multitasking ability - Vendor management and negotiation skills - Problem-solving and decision-making capability - Strong communication and stakeholder management skills - High ownership and accountability mindset Qualifications & Experience: - Bachelor's degree in IT, Computer Science, or related field - 57 years of experience in IT operations / asset management - Experience in managing IT inventory and vendor coordination - Proven experience in leading teams Preferred Certifications: - ITIL 4 Foundation (mandatory) - PMP / PRINCE2 (preferred) - ServiceNow / ITSM tool certifications - ISO 27001 or COBIT (good to have)