Help Desk Support Specialist

Role Overview A client of Insight Global is looking for Help Desk support to oversee a largescale laptop rollout and device onboarding initiative. The engagement includes 5–6 week period where you will be fully focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract. Key Responsibilities Support mass laptop deployment across multiple locations Execute zerotouch deployments for Windows and Mac devices Follow predefined instructions for: Which user receives which device Device setup and configuration Participate in an assemblyline style deployment process Assist users as they come onsite in scheduled rollout waves to receive laptops Perform device onboarding and setup following deployment Provide basic triage support for users after laptops are taken home Support asset management processes, including tracking and documentation Escalate issues to higherlevel help desk support when needed Deployment Structure Laptop rollout planned over approximately a 5 week period Users will be grouped into deployment waves Initial 4–6 weeks are handson and deploymentheavy Remaining time will include onboarding, triage, and additional support tasks as assigned Required Experience & Skills 1–2 years of Help Desk or IT Support experience Familiarity with: MDM systems Zerotouch deployment Device management Asset management processes Experience supporting Windows and Mac devices Comfortable working in a fully onsite environment Able to follow detailed instructions and repeat standardized processes This position pays $3.0/hr