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About the role
Role- Network Support Engineer Location: This is a hybrid opportunity in Noida, Bangalore, Hyderabad,Pune, Gurugram area. Exp- 5+ years Shifts- 24*7 rotational About the team- You will be part of our 24x7 Managed Service Team, delivering top-tier support to clients across various industries and sizes. We are a Managed Service Provider with clear growth ambitions, and were looking for proactive, detail-oriented professionals who thrive in a fast-paced, client-focused environment. You will bring strong networking, data centre, and security expertiseespecially in Cisco, HP/Aruba, Juniper and Palo Alto solutionsand a passion for supporting new and emerging technologies. Key Responsibilities: - Network Management: Monitor and maintain client systems to ensure peak performance, security, and stability. - Technology Experience: Demonstratable previous experience in supporting LAN/WAN/WLAN technologies, security and firewalls, and data centre switching. - Change Management: Execute planned and BAU changes, patching and security updates within the client environments, following best practices. - 24x7 Support: Be part of the on-call team to provide round-the-clock assistance. - Incident Management: Leverage ITIL principles and ServiceNow for troubleshooting and resolving incidents. - Collaboration: Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity for our clients. - Technical Documentation: Develop and maintain comprehensive documentation for client environments and solutions. - Root-Cause Analysis: Conduct deep dives to resolve complex issues, providing long-term fixes. - Service Development: Contribute to refining and standardizing Insights managed services solutions. - Knowledge Transfer: Be part of a team-oriented team, sharing knowledge and providing guidance to other technical team members. Skills & Requirements: - You will be skilled and experienced in one (or more) areas of Networking, Security or Data Centre technologies. - Provide support for multi-vendor platforms, including solutions from vendors such as Cisco, HP/Aruba, Palo Alto and Juniper, - Proven track record in delivering Network Managed Services for at least 3 years, preferably within a Cisco partner environment. - Valid industry certifications, such as Cisco CCNA/CCNP, HP/Aruba ACMA/ACMP and any additional Partner Specializations (eg Cisco Black Belt)-will be an added advantage - Experience with network monitoring software and ITSM platforms like ServiceNow. - Experience in providing 24x7 support services and participating in shifts and/or on-call to provide round-the-clock assistance to clients. - Experience with onboarding and supporting new Managed Service and support clients. - Strong organizational and time-management skills with the ability to handle multiple tickets and prioritize urgency. - Problem-solver with an analytical mindset and a focus on root-cause resolution. - Team player with excellent communication skills and the willingness to mentor and support colleagues. - Team Leader Experience: any experience of managing and/or guiding technical support teams would be of interest - Commitment to quality, ensuring the highest standards of service delivery. - A desire for continuous learning and professional development, especially in cutting-edge technologies. Insight at a Glance - 14,000+ engaged teammates globally with operations in 25 countries across the globe. - Received 35+ industry and partner awards in the past year - $9.2 billion in revenue - #20on Fortunes World'sBest Workplaces list - #14 on Forbes World's Best Employers in IT 2023 - #23 on Forbes Best Employers for Women in IT- 2023 - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. .
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