Senior Helpdesk and System Engineer

Role: Senior Helpdesk and System Engineer Experience: 4 Years Location: Bangalore Shifts: Rotational Roles & Responsibilities: Serve as the first point of contact for users experiencing hardware, software, and network issues Log, track, and resolve tickets using the IT Service Management (ITSM) tool Install, configure, and maintain desktops, laptops, printers, and peripherals Set up and manage user accounts, permissions, and email via Active Directory / Microsoft 365, G-Suite Troubleshoot OS-level issues (Windows 10/11, macOS) and standard business applications Support onboarding and offboarding of employees (device provisioning, access setup) Escalate unresolved issues to L2/L3 support or relevant teams Maintain hardware and software inventory records Provide basic AV/VC support for meetings and conference rooms Adhere to IT security policies and assist in endpoint security compliance Basic understanding of networking (LAN/WAN, TCP/IP, Wi-Fi, VPN) Strong communication and customer service skills Ability to work independently and manage multiple issues simultaneously Administer Active Directory, Group Policy, DNS, DHCP, and File Services Manage and maintain backup Manage on-premises and hybrid cloud environments Role: Senior Helpdesk and System Engineer Experience: 4 Years Location: Bangalore Shifts: Rotational Roles & Responsibilities: Serve as the first point of contact for users experiencing hardware, software, and network issues Log, track, and resolve tickets using the IT Service Management (ITSM) tool Install, configure, and maintain desktops, laptops, printers, and peripherals Set up and manage user accounts, permissions, and email via Active Directory / Microsoft 365, G-Suite Troubleshoot OS-level issues (Windows 10/11, macOS) and standard business applications Support onboarding and offboarding of employees (device provisioning, access setup) Escalate unresolved issues to L2/L3 support or relevant teams Maintain hardware and software inventory records Provide basic AV/VC support for meetings and conference rooms Adhere to IT security policies and assist in endpoint security compliance Basic understanding of networking (LAN/WAN, TCP/IP, Wi-Fi, VPN) Strong communication and customer service skills Ability to work independently and manage multiple issues simultaneously Administer Active Directory, Group Policy, DNS, DHCP, and File Services Manage and maintain backup Manage on-premises and hybrid cloud environments