L1 Support (End user Services)

As an experienced candidate with over 3 years of experience, you are required to have a Bachelor's degree in Information Technology, Computer Science, or a related field. Your proven experience in L1/L2 technical support or a similar role will be essential for this position. You should be familiar with incident management processes and demonstrate adherence to SLAs. Proficiency in using the ServiceNow ticketing tool or similar ITSM platforms is a must. Basic understanding of SAP/ERP systems and their navigation will be beneficial. Your strong communication skills, both written and verbal, will play a crucial role in this role. Excellent problem-solving and troubleshooting abilities are required to excel in this position. A customer-centric mindset with a strong commitment to delivering high-quality support is expected from you. You should be able to work in a fast-paced environment and manage multiple priorities effectively. Any relevant certifications in ITIL, ServiceNow, or SAP/ERP support will be advantageous for your application. As an experienced candidate with over 3 years of experience, you are required to have a Bachelor's degree in Information Technology, Computer Science, or a related field. Your proven experience in L1/L2 technical support or a similar role will be essential for this position. You should be familiar with incident management processes and demonstrate adherence to SLAs. Proficiency in using the ServiceNow ticketing tool or similar ITSM platforms is a must. Basic understanding of SAP/ERP systems and their navigation will be beneficial. Your strong communication skills, both written and verbal, will play a crucial role in this role. Excellent problem-solving and troubleshooting abilities are required to excel in this position. A customer-centric mindset with a strong commitment to delivering high-quality support is expected from you. You should be able to work in a fast-paced environment and manage multiple priorities effectively. Any relevant certifications in ITIL, ServiceNow, or SAP/ERP support will be advantageous for your application.