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About the role
Role Summary: Partnering with the delivery team and functional leaders to drive automation and innovation initiatives across locations. Responsibilities and Duties: Drive Automation using Power Automate/Power Apps/VBA Macros/Python/RPA. Ability to assess and design processes to create As-Is and To-Be process maps. Experience in handling international clients across different time-zones Partner with different BUs in identification of automation opportunities Creating trackers for capturing process/project performances around key metrics Create dynamic and real-time dashboards using Power BI. Deliver projects as per agreed timelines; participate and support driving other BEST initiatives. Engaging with Client process team in analyzing the process health (KPI) and provide actionable insights. Help delivery teams in standardizing process, key metrics capture and in documenting processes. Job requires working in alternate shifts/extended hours. Act as Individual Contributor and should be able to manage projects independently. Technical: Expertise of using automation tools like Power Automate/VBA Macros/RPA Required Skills/Abilities: Should have good knowledge of automating workflows using process automate tools (e.g., Power Automate) Excellent Communication skills - verbal and written. Excellent Presentation skills and ability to develop presentation material in a professional manner. Education and Experience: Graduate / Postgraduate.