Analyst, Enterprise Operations

Job Description Job Purpose Enterprise Operations provides 24x7 support for the organizations Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. This role will require different shifts to support our Enterprise. Responsibilities Perform monitoring for new events to open incidentsPrepare documentation of runbooksCoordinate with other teams on changes to production systemsInteract with Engineering, Development, and BusinessDevelop and propose solutions for the knowledge baseIncident ManagementProactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.Problem ManagementSolutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.Operational Readiness for New ServicesCompleting checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures.Change Management Planning and Configuration ImplementationCoordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teamsService Requests, Network Maintenance, and Operational SupportExecuting requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.Process ImprovementSpecific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelors Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.Strong written and verbal communicationFamiliarity with 365 Office SuiteActive Directory Administration ExperienceAbility to troubleshoot IT/Application related issuesAbility to multitask and work independently on projectsUnderstanding of process monitoring using monitoring solutionsUnderstand priority for high Severity incidents .