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About the role
Technical Support Indore Permanent Job Title: Technical Support Engineer - Service Desk Job Purpose: We are looking for a proactive L1 Service Desk Engineer to support IT infrastructure operations on the tool. The role involves monitoring, troubleshooting, and managing IT incidents to ensure seamless system availability and performance. Qualification: B.E./B.Tech/Diploma in IT, Computer Science, or related field. Certification: Certifications like ITIL Foundation, CompTIA A+/N+, MCP are a plus. Experience: 0-2 Years Responsibilities: - Log and manage incidents through ITSM tools (ServiceNow, Ivanti, Jira, etc.). - Perform basic L1 troubleshooting for servers, networks, and applications. - Escalate unresolved issues to L2/L3 teams as per SLA. - Maintain ticket accuracy, documentation, and timely closure. - Support 24x7 shift operations in a quick-paced NOC/service desk environment. Mandatory: - Basic knowledge of Monitoring tools. - Understanding of Windows/Linux OS, networking, and IT infrastructure. - Familiar with Active Directory, O365, and remote desktop support. - Excellent communication and customer handling skills. - Knowledge of ITIL processes preferred. .
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