Bank Argo Teller Technical Analyst

ARGO Teller Technical Analyst —

The ARGO Teller Technical Analyst supports and maintains branch teller systems, ensuring reliable daily banking operations and seamless customer transactions. Required Skills

Technical • Experience with ARGO Teller • SQL / database basics • API / integration understanding • ITSM tools (ServiceNow, Jira)

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Functional • Teller workflows: • Deposits • Withdrawals • Cash handling • Branch operations knowledge

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Soft Skills • Strong troubleshooting • Communication with branch users • Ability to handle production issues

1. Teller System Support • Support Argo Data Resource Corporation Teller platform • Troubleshoot: • Login / access issues • Transaction errors (deposits, withdrawals, transfers) • Performance issues • Provide support to branch and teller users

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1. Application & Integration Support • Support integrations between ARGO Teller and: • Core banking systems • Customer account platforms • Payment systems • Work with branch devices: • ATM / PIN pad • Signature pads • Cash recyclers • Check scanners

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1. Incident & Problem Management • Monitor production issues and alerts • Perform root cause analysis • Coordinate with internal teams and ARGO vendor support

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1. Access & Security • Manage teller user roles and permissions • Support SSO / MFA authentication • Ensure compliance with banking security standards

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1. Release & Change Management • Support ARGO Teller upgrades and patches • Participate in UAT testing • Assist with production deployments

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1. Monitoring & Reporting • Track system performance and uptime • Analyze incidents and trends • Recommend improvements

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