IT Help Desk Leader

INTUITIVE® is a nationally recognized Best Place to Work that provides solutions from design through production to sustainment by delivering targeted results. Our approach couples the latest technology with engineering expertise and analytical proficiency while remaining true to genuine customer relationships and a culture that fosters growth and opportunity. Our diverse portfolio of capabilities and extensive customer base allows our employees countless opportunities to pursue their passions and support our nation’s Warfighters. Join our team that encourages creativity, welcomes initiative, and seeks excellence. Start Building Your Future today! We are seeking an IT Help Desk Leader to coordinate day-to-day help desk operations while providing advanced technical support for end users. This role serves as the primary escalation point for complex hardware, software, and network issues, helping ensure timely resolution of support requests and a high level of customer service. The Help Desk Leader will also assist with improving support processes, mentoring team members, and maintaining a reliable and efficient IT support environment. The ideal candidate is a strong technical problem solver with excellent communication skills, attention to detail, and the ability to prioritize multiple tasks. This position provides technical leadership and guidance to the help desk team but does not include direct supervisory responsibilities. Required BS or BA degree 5 years of IT support experience Experience coordinating or leading help desk operations Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, SharePoint, and networking fundamentals Experience supporting desktop hardware, software, printers, mobile devices, and user accounts Strong troubleshooting, customer service, communication, and organizational skills Some travel required Must have the ability to obtain and maintain a security clearance Desired Microsoft certifications CompTIA A+ or equivalent experience Experience administering Microsoft Windows Server environments Experience with Information Assurance or Information Security Knowledge of DFARS and CMMC compliance requirements Disability Accommodation for Applicants - Intuitive Research and Technology Corporation is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following alternative email address or phone number to contact us about your interest in employment at INTUITIVE hr@irtc-hq.com or 256-922-9300. Our process is to respond and to work with the requestor to identify a workable accommodation to the application process. Intuitive Research and Technology Corporation (INTUITIVE®) was co-founded by A.R. “Rey” Almodóvar and Harold R. Brewer in June 1999 with the vision of building a performance driven engineering services and support organization based on extensive experience and team collaboration. The company was built on a foundation of ethical principles and values that still radiate throughout the company today. As an award winning aerospace engineering and analysis firm, INTUITIVE provides sound technical solutions and program management assisting customers throughout all phases of a product’s life cycle.