Engineer - IT

Role Information Role Title: Engineer Department: IT Location: Noidai Reporting To: N/A Direct Reports: No Employment Type: Full-time Years of Experience: 3–5 years Shifts: Yes Role Purpose We are seeking a proactive and skilled Engineer to provide technical support, maintain IT systems, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations across the organization. Key Responsibilities (Outcome-Based) Provide first-level and second-level technical support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Manage user accounts, email systems, and access permissions. Troubleshoot operating systems, applications, and connectivity issues. Support Microsoft Windows environments, Office 365, and enterprise applications. Monitor IT systems and ensure timely resolution of incidents and service requests. Assist in maintaining servers, backups, and security protocols. Coordinate with vendors and external service providers for issue resolution. Document support activities, troubleshooting steps, and IT procedures. Ensure compliance with IT policies, security standards, and best practices. Support onboarding/offboarding processes including device setup and access provisioning. Perform software updates, patch management, and system maintenance. Skills and Experience – Essential Bachelor's degree or diploma in Information Technology, Computer Science, or related field. Experience in IT support, system administration, or helpdesk operations. Knowledge of Windows OS, Linux, Active Directory, Office 365, networking concepts, and hardware troubleshooting. Familiarity with ticketing systems and remote support tools. Understanding of cybersecurity practices and data protection. Strong troubleshooting and problem-solving skills. Good communication and interpersonal abilities.