Technical Support Engineer- Elastic Stack

Job Description Technical Support Engineer Elastic Stack ABOUT US Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership. RESPONSIBILITIES Be the First point of contact for support queries Be responsible for solving customer queries and tickets in timely manner. Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner. Log monitoring, event monitoring and resolving tickets in defined SLA. Apply updates and patches to keep the software up-to-date in line with organizational policies Provide support for installation and configuration. Monitor and identify areas of performance improvement Identify and write scripts for automating support tasks. Communicate effectively internally and with product support team to reproduce, resolve support cases and document them. ESSENTIAL SKILLS Hands-On experience and skills in Linux operating system Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc. Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc. Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards Hands-On experience of Linux operating system Experience in NoSQL or RDBMS technology is desirable Python/Node.js or relevant data processing programming experience is preferred. Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack. Knowledge of real-time data collection with various data sources. Experience in deploying scalable Elastic cluster is desirable QUALIFICATION AND EXPERIENCE 2 -4 years of experience in technical support role. At least 2+ years experience working across multi-cultural and geographically distributed teams Experience in trouble shooting, maintaining and supporting production setup Engineering or equivalent degree Ability to interact effectively with customers for problem resolution. Sense of urgency and ownership to get problems solved in timely manner Attention to details. Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks. Location: Bangalore Experience: Minimum 2 yrs Package: upto 8 LPA Job Description Technical Support Engineer Elastic Stack ABOUT US Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership. RESPONSIBILITIES Be the First point of contact for support queries Be responsible for solving customer queries and tickets in timely manner. Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner. Log monitoring, event monitoring and resolving tickets in defined SLA. Apply updates and patches to keep the software up-to-date in line with organizational policies Provide support for installation and configuration. Monitor and identify areas of performance improvement Identify and write scripts for automating support tasks. Communicate effectively internally and with product support team to reproduce, resolve support cases and document them. ESSENTIAL SKILLS Hands-On experience and skills in Linux operating system Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc. Good understanding of Indices Mapping , Index manag