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About the role
Provide L1 phone/chat support for GPS hardware & SaaS fleet software. 2) Troubleshoot connectivity, fuel sensors, & dashboard reports. Onboard 3) B2B clients & track SLAs in CRM. Update the customer queries details in the Ticket Management tool Required Candidate profile Requires 1-3 yrs SaaS/IoT support & strong tech troubleshooting. Strong understanding of Embedded System Basic Understanding of Embedded C/C++, Electronics Hardware debugging and diagnostics Provide L1 phone/chat support for GPS hardware & SaaS fleet software. 2) Troubleshoot connectivity, fuel sensors, & dashboard reports. Onboard 3) B2B clients & track SLAs in CRM. Update the customer queries details in the Ticket Management tool Required Candidate profile Requires 1-3 yrs SaaS/IoT support & strong tech troubleshooting. Strong understanding of Embedded System Basic Understanding of Embedded C/C++, Electronics Hardware debugging and diagnostics