APM Consultant/Sr Consultant

Responsibilities:Monitor clients critical application performance and availabilitySummarize and review performance trends in operations status meetingsAssist client staff in the troubleshooting and root-cause diagnosis of performance issuesMaintain and enhance dashboards and reports to meet requirements of IT and business usersOn-board additional applications for monitoringMentor and train customers on the Dynatrace solution and its best practicesProvide services that maintain and grow the adoption of the Dynatrace solution in customer environmentsProvide, enhance and document the value realised by customers leveraging DynatraceProvide regular status updates and project documentation to support efforts at customer engagementsTailor activities and priorities to achieve customer goalsAssist sales team in identifying new opportunities for product and services revenue at customer sitesEnsure health of the clients Dynatrace deploymentMaintain accurate deployment documentationTravel and Training Requirements:Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel However, on occasion, relocation or site visits may be requiredMust be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activitiesRequired Skills:Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / NET / Python developmentGood understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc Good understanding of web and enterprise applicationsAbility to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvementsExcellent organizational/time management skillsMust have strong interpersonal communication skills and a passion to learn new technologyMust have solid presentation and writing skills as well as experience with creating professional reports and deliverablesMust be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting resultsMust have excellent written, oral, and presentation communications skillsMust possess excellent problem-solving and analytical skillsAbility to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment