Senior IAM Support Engineer

Hi, Role : Senior IAM Support Engineer Location: Hybrid (3 days onsite) Address: Hyderabad Role Overview: We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications. Core Skills & Experience Authentication & Authorization Support Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML Experience supporting Auth0 or similar IAM platforms in production environments Troubleshooting & Incident Management Proven ability to diagnose and resolve authentication and authorization issues Experience analyzing logs, SAML assertions, OAuth tokens, and API failures Familiarity with ticketing systems and SLA-driven support environments IAM / CIAM Operations Hands-on experience managing IAM/CIAM platforms Support for user lifecycle management (provisioning, deprovisioning, access changes) Understanding of RBAC and ABAC implementation and support Cloud IAM Support Experience supporting IAM services in AWS, Azure, or GCP Ability to troubleshoot identity-related issues in cloud environments API & Integration Support Experience supporting IAM integrations with REST APIs Understanding of tokens, JSON, and API authentication flows Basic Development Knowledge Working knowledge of Java or .NET (for troubleshooting integrations) Ability to review logs and debug IAM-related application issues Security & Compliance Awareness of IAM security best practices Understanding of access governance and compliance requirements Key Responsibilities Provide L2/L3 support for IAM platforms, ensuring high availability and performance Troubleshoot authentication, authorization, and SSO issues across applications Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications Manage user lifecycle activities, including provisioning and access updates Monitor IAM systems, respond to incidents, and meet SLA targets Work with application teams to resolve IAM-related issues Perform root cause analysis and implement preventive fixes Maintain documentation and runbooks for support processes Assist in audits, compliance checks, and access reviews Good-to-Have Skills Experience with federation tools (ADFS, Ping Identity, ForgeRock) Exposure to Privileged Access Management (PAM) support Familiarity with Zero Trust concepts Experience with DevSecOps or production support models. Preferred Qualifications Bachelors degree in computer science, Cybersecurity, or related field Certifications (Preferred): Auth0 Developer Microsoft Identity & Access Administrator AWS Security Specialist Key Attributes Strong problem-solving and diagnostic skills Ability to operate in a 24/7 or shift-based support model (if required) High sense of ownership and accountability Clear communication and coordination skills across teams Skillset Preference wise: First Pref - Auth0 (Good to have EntraID) Second Pref - CIAM + PingAccess + basics of AWS and git OR CIAM+ Forgerock + basics of AWS and git. (Good to have EntraID) Last Pref - Okta + Workflows + basics of AWS and git. (Good to have EntraID) Compensation: 4,000,000.00 - 4,500,000.00 per year Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District) Hi, Role : Senior IAM Support Engineer Location: Hybrid (3 days onsite) Address: Hyderabad Role Overview: We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications. Core Skills & Experience Authentication & Authorization Support Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML Experience supporting Auth0 or similar IAM platforms in production environments Troubleshooting & Incident Management Proven ability to diagnose and resolve authentication and authorization issues Experience analyzing logs, SAML assertions, OAuth tokens, and API failures Familiarity with ticketing systems and SLA-driven support environments IAM / CIAM Operations Hands-on experience managing IAM/CIAM platforms Support for user lifecycle management (provisioning, deprovisioning, access changes) Understanding of RBAC and ABAC implementation and support Cloud IAM Support Experience supporting IAM services in AWS, Azure, or GCP Ability to troubleshoot identity-related issues in cloud environments API & Integration Support Experience supporting IAM integrations with REST APIs Understanding of tokens, JSON, and API authentication flows Basic Development Knowledge Working knowledge of Java or .NET (for troubleshooting integrations) Ability t