Lead Consultant | Internet of Things (IOT) | Automotive

Job Title: Application Management Services (AMS) Lead Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite) Do you consider candidate/s who are willing to relocate? Yes Vendor Rate: 66.80 Contract duration: 3-6 months Target Start Date: 23 Apr 2026 Does this position require Visa independent candidates only? Yes Interview Process (Is face to face required?): No Job Details: Minimum years of experience required: 5 years Certification needed: No Domain Advantage: Connected Cars / In-Vehicle Telematics Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage Detailed Job Description: About the Role: We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments. Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage. Key Responsibilities: • Lead end-to-end Application Monitoring & Observability • Own incident lifecycle: detection → triage → communication → resolution • Manage high-severity outages and drive RCA creation & preventive actions • Develop and maintain dashboards, alerts, and metrics for proactive monitoring • Coordinate with cross-functional engineering & product teams for system stability • Ensure SLA compliance and continuous improvement in AMS processes • Support on-call operations using escalation and notification systems Required Skills: 1. Monitoring & Observability Tools • Dynatrace • ELK / Kibana • Grafana • OpenSearch 2. ITSM & Collaboration Tools • JIRA • Confluence • Status Page 3. Incident & On-Call Handling • xMatters Preferred Experience: • Strong background in Monitoring, Issue Triage & Outage Handling • Hands-on experience building dashboards, alerting rules, metrics pipelines • Experience operating in Connected Cars / Telematics domain (added advantage) • Proven expertise in creating RCAs and conducting post-incident reviews What We’re Looking For: • 5–10 years of total experience in AMS, Production Support, or Application Operations • Ability to lead incident war rooms and communicate with stakeholders • Strong analytical, problem-solving, and decision-making mindset • Comfortable working in a dynamic, high-availability environment Project Code: Hyundai AutoEver America LLC