Senior Consultant | Infrastructure-Contact Center | IVR Concepts

POC: Raju Job Details: Job title: Senior Consultant Work Location with Zip code: Charlotte, NC 28273 Duration of the project: 6 Months · This role requires any travel (Yes/No): NO · Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one · Is this a 100% remote role? NO · Vendor rate range: $60 · Minimum years of experience required: 5-8 Years · Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview · Education Qualification required: BE Must have skills: Manual or Automation Testing API Testing SQL Nice to have skills IVR, Kore.AI, Nuance IVR, Avaya, Cyara Detailed Job Description: The IVR QA Lead is responsible for ensuring the quality, reliability, performance, and customer experience of Interactive Voice Response IVR systems. This role leads QA activities across IVR applications, voice platforms, speech recognition systems, call flows, integrations, and customer selfservice solutions. Minimum years of experience: 5-8 years Education: Bachelor's or Master of Engineering The top 3 responsibilities would expect the Subcon to shoulder and execute: Design, develop, test, and maintain high performance, scalable, and secure Java applications Handson experience with API creation, RAG, Vector databases Build and maintain Microservices based architectures Project Code: SDIT Customer Experience Tech Offshoring