Technology Lead | Infrastructure-Contact Center | CTI Concepts

POC: Raju Job Details: · Job title: Nice Lead Developer – Onsite · Work Location with Zip code: FORT MILL, SC 29715 (Candidate is allowed to work at any Infosys office in USA) · Duration of the project: 6 Months · This role requires any travel (Yes/No): NO · Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one · Is this a 100% remote role? NO · Vendor rate range: $90 · Minimum years of experience required: 10+ Years · Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview · Education Qualification required: BE Must have skills: 10+ years overall IT experience with strong contact center transformation background. 5+ years of NICE CXone architecture, solution design, or implementation experience. Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management. Hands-on experience with enterprise integrations and API-based platform design. Ability to lead design discussions independently with client stakeholders and delivery teams. Financial services domain experience is preferred. Good to Have Skills Strong client-facing communication and stakeholder management skills. Ability to facilitate workshops and translate business requirements into architecture decisions. Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications. Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs. Clear documentation discipline and ability to present options, trade-offs, and recommendations. Minimum years of experience: 10+ years Education: Bachelor's or Master of Engineering Project Code: Modernization Contact Center