Technology Specialist - IT Service, Support and Operations | Maintenance and Production Support process | Finacle Product Support process

POC: Sam Chavez ATTENTION ALL SUPPLIERS!!! READ BEFORE SUBMITTING: ⦁ UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions ⦁ We prioritize endorsing those with complete and accurate information ⦁ Avoid submitting duplicate profiles. We will Reject/Disqualify immediately. ⦁ Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open. ⦁ Please submit profiles within the max proposed rate. ⦁ Please make sure to TAG the profiles correctly if the candidate has WORKED FOR INFOSYS as a SUBCON or FTE. MANDATORY: Please include in the resume the candidate’s complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED. Job Title: Technology Specialist - IT Service, Support and Operations | Maintenance and Production Support process | Finacle Product Support process – Technology Specialist (SRE Production Support) Work Location & Reporting Address: Alpharetta, GA 30005 (Onsite-Hybrid. Candidates willing to relocate to client’s locaation with be considered) Contract duration: 12 MAX VENDOR RATE: $74 per hour max Target Start Date: 21 Jul 2026 Does this position require Visa independent candidates only? Yes Must Have Skills: ⦁ Production Support/Application Support (L2/L3) ⦁ Incident, Problem, and Change Management ⦁ SQL Server, Oracle, Sybase database support ⦁ Unix/Linux and Shell Scripting ⦁ Monitoring tools (Geneos, Splunk, AppDynamics, Dynatrace) Nice to Have Skills: ⦁ Investment Banking or Wealth Management domain knowledge Detailed Job Description: ⦁ L1/L2/L3 Production Support experience ⦁ Monitoring and batch job management ⦁ Root Cause Analysis (RCA) and issue resolution ⦁ ServiceNow, Remedy, or similar ticketing tools ⦁ SLA management and adherence ⦁ Release and deployment support ⦁ Disaster Recovery (DR) and Business Continuity support Minimum Years of Experience: ⦁ 6+ years Certifications Needed: ⦁ None Top 3 responsibilities you would expect the Subcon to shoulder and execute: Interview Process (Is face to face required?) Virtual and possible face-to-face Any additional information you would like to share about the project specs/nature of work: Project Code: QUICK BID NEXT GEN IMPLEMENTATION TO TM