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About the role
Location: Mangalore * Experience Required:13 years of experience in IT Administration, System Administration, or Technical Support. * Core Focus: Monitoring, maintaining, and troubleshooting computer systems, networks, and IT infrastructure to ensure smooth daily operations. This role requires providing reliable technical support to end-users and involves working in rotational shifts. Key Responsibilities: Systems & Server Management: * Monitor both Linux and Windows servers, as well as general network systems. * Handle server hardware, IT equipment support, and resource usage/performance monitoring. * Apply system updates, software installations, and patches. Networking & Security: Configure network devices to ensure proper connectivity.Assist in implementing security measures for data protection and endpoint security.Help set up data backups and assist with disaster recovery efforts.User Support & AdministrationProvide dedicated helpdesk support to end-users.Manage user accounts, permissions, and access rights. Documentation & Collaboration: Maintain clear, organized documentation for systems and procedures.Collaborate closely with other IT team members to meet technology needs.Stay updated on new technologies through continuous learning. Required Qualifications & Skills: Education A degree or diploma in Computer Science, Information Technology, or a related field. Technical Skills: Operating Systems: Hands-on experience with Windows and Linux server environments, including basic server administration. Good knowledge of computer hardware, OS, and software installations. Networking: Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPN, and network troubleshooting. User Management (Preferred): Experience with Active Directory, Microsoft 365, or similar access management tools is considered a strong advantage. Maintenance & Security: Familiarity with system monitoring, software updates, backups, and endpoint security. Soft Skills * Strong problem-solving, analytical skills, and keen attention to detail. * Excellent communication and interpersonal skills to effectively assist end-users and collaborate with the team. * Ability to prioritize tasks effectively and work both independently and collaboratively. * A strong willingness to learn and develop technical skills. Location: Mangalore * Experience Required:13 years of experience in IT Administration, System Administration, or Technical Support. * Core Focus: Monitoring, maintaining, and troubleshooting computer systems, networks, and IT infrastructure to ensure smooth daily operations. This role requires providing reliable technical support to end-users and involves working in rotational shifts. Key Responsibilities: Systems & Server Management: * Monitor both Linux and Windows servers, as well as general network systems. * Handle server hardware, IT equipment support, and resource usage/performance monitoring. * Apply system updates, software installations, and patches. Networking & Security: Configure network devices to ensure proper connectivity.Assist in implementing security measures for data protection and endpoint security.Help set up data backups and assist with disaster recovery efforts.User Support & AdministrationProvide dedicated helpdesk support to end-users.Manage user accounts, permissions, and access rights. Documentation & Collaboration: Maintain clear, organized documentation for systems and procedures.Collaborate closely with other IT team members to meet technology needs.Stay updated on new technologies through continuous learning. Required Qualifications & Skills: Education A degree or diploma in Computer Science, Information Technology, or a related field. Technical Skills: Operating Systems: Hands-on experience with Windows and Linux server environments, including basic server administration. Good knowledge of computer hardware, OS, and software installations. Networking: Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPN, and network troubleshooting. User Management (Preferred): Experience with Active Directory, Microsoft 365, or similar access management tools is considered a strong advantage. Maintenance & Security: Familiarity with system monitoring, software updates, backups, and endpoint security. Soft Skills * Strong problem-solving, analytical skills, and keen attention to detail. * Excellent communication and interpersonal skills to effectively assist end-users and collaborate with the team. * Ability to prioritize tasks effectively and work both independently and collaboratively. * A strong willingness to learn and develop technical skills.