IT Support Engineer

Role Overview We are looking for a skilled IT Support Engineer to provide end-to-end technical support across desktop systems, network infrastructure, and IT assets. The role involves on-site and remote support, ensuring smooth IT operations and high user satisfaction. Key Responsibilities Desktop & End-User Support. Provide L1/L2 support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot Windows OS and applications. Resolve user issues related to software, hardware, and connectivity. Support users both on-site and remotely. Understanding of endpoint protection tools. Remote Support Provide remote troubleshooting using tools like AnyDesk, TeamViewer, or RDP. Diagnose and resolve issues for remote users efficiently. Ensure minimal downtime through quick remote resolution. Network Support Troubleshoot basic LAN/WAN, Wi-Fi, VPN, and connectivity issues. Understanding routers, switches, and firewalls. Coordinate with vendors/ISPs for escalations. Monitor network performance and report issues. Hardware Support Diagnose and resolve hardware issues (desktops, laptops, accessories). Diagnose printer issues. Coordinate repairs/replacements with vendors. Perform preventive maintenance. Asset Management Maintain IT asset inventory and lifecycle tracking. Manage allocation, movement, and documentation of assets. Ensure compliance with IT policies. O365 & Domain Support Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive). Manage user accounts and access in Active Directory. Handle password resets and user provisioning. Required Skills & Qualifications 8–10 years of experience in IT/Desktop Support. Strong knowledge of Windows OS and troubleshooting. Basic networking knowledge (TCP/IP, DNS, DHCP). Experience with remote support tools. Familiarity with Microsoft 365 and Active Directory. Good communication and interpersonal skills. Additional Requirements Willingness to work in rotational shifts, including night shifts. Ability to handle multiple tickets and prioritize tasks. Strong problem-solving and customer service mindset. Preferred Qualifications Certifications like CompTIA A+, Network+, or Microsoft certifications Experience with ticketing tools (ServiceNow, Jira, etc.) NOTE: Preferably residing in Mohali and willing to work in all shifts (including US Shift)