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About the role
: Application Support Engineer (L1 Prod Support Analyst) : Up to 5 LPA : Mumbai/Pune/Bangalore/Chennai : Providing strong customer service and support in a high-quality service environment. : - 4 Years hands-on experience in application support - ITIL foundation certification desired - Basic SDLC knowledge - 2 to 4 years' technical experience in web-based environments - Strong technical skills: PL/SQL, Unix, shell scripting (Shell, Python) - Familiarity with enterprise incident management, monitoring tools (CloudProber, AppDynamics, Splunk, Grafana, Dynatrace) : - Excellent communication and interpersonal skills. - Effective time management and ability to work under pressure. - Cooperative teamwork and flexibility in working hours, including weekends and shifts. .