Source description
About the role
Job Title: IT Support Engineer Industry: Education Location: ISMS Pune, Maharashtra Experience: 4-8 Years Job Type: Full Time Job Summary We are looking for an IT Support Engineer with strong networking skills to support IT infrastructure across our educational campus. The role involves maintaining computer systems, network connectivity, AV setups for classrooms, and ensuring smooth IT operations for students, faculty. Key Responsibilities Networking & Infrastructure Install, configure, and troubleshoot LAN/WAN, WiFi, switches, routers, and firewalls Monitor network performance, bandwidth, and ensure 99% uptime for academic operations Manage VLANs, IP allocation, DNS, DHCP and network security policies Coordinate with ISP for internet/leaseline issues and downtime resolution. IT Support Education Environment Provide L1/L2 technical support for desktops, laptops, printers, projectors, smart boards, and AV equipment in classrooms Setup and support for online classes, LMS, Zoom/Google Meet, and exam lab systems Install and configure academic software, OS, antivirus, and other licensed tools Maintain IT asset register and coordinate AMC/AMC renewals. Maintenance & Security Regular backup of critical academic data and server maintenance Implement IT security policies, user access control, and antivirus updates Support during admissions, exams, and events for IT setup. Documentation & Coordination Knowledge HRMS/Helpdesk and ensure timely closure Prepare network diagrams, IP lists, and maintenance reports Coordinate with vendors, service providers, and other departments. Required Skills & Qualifications Education: Diploma / B.Sc IT / BCA / CCNA preferred Experience: 3-6 years in IT Support, preferably in Schools/Colleges/EdTech Technical Skills: Networking: LAN, WAN, VLAN, VPN, WiFi, Firewall basics Hardware: Desktop, Laptop, Printer, Projector, Smart Board troubleshooting Software: Windows, Office 365, Antivirus, LMS platforms Tools: Remote desktop tools, Network monitoring tools Soft Skills: Good communication, problem-solving, and ability to handle faculty/student queries Compensation: 25,000.00 - 50,000.00 per month Work Location: In person .