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About the role
As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Language: English Provide advanced (L3) support for the IBM TRIRIGA platform as part of a cross-functional team delivering solutions for the Facility Management Service program. You will take ownership of complex incidents and service demand, while establishing internal support capabilities, helping transition L1 and L2 support to ISS global support teams, and contributing to the evolution towards a DevOps-driven, CI/CD delivery model and future TRIRIGA development capabilities. Own and resolve complex L3 incidents and service requests related to TRIRIGA, ensuring timely and high-quality resolution Analyse recurring issues and feed them into product backlog improvements , reducing long-term support demand Lead knowledge transfer and support transition activities to ISS global support teams (L1/L2) Perform root cause analysis across application and integration layers and collaborate on long-term solutions Contribute to DevOps practices by supporting automation, monitoring, and CI/CD readiness improvements Build and maintain support documentation , knowledge base, and standard operating procedures Global ISS support teams (L1 and L2) as part of support model transition Degree in Computer Science, Engineering, or related field Experience supporting enterprise applications (L2/L3 support in complex environments) Hands-on experience with IBM TRIRIGA (configuration, workflows, troubleshooting) (or similar low-code platforms validate based on market reality) Strong debugging and root cause analysis skills across application and integration layers Experience or exposure to DevOps practices, CI/CD , and automation Personal skills you excel: (At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture empowering them to deliver outstanding service. ISS is a Place to Be You. We look forward to receiving your application as soon as possible. Please contact [insert title and name] at [+00 country code and phone number] if you have questions about the position. Places where people feel safe, respected, represented, and supported as their authentic selves. .