Support Engineer 6-Month Internship

About the Role: We are looking for enthusiastic and customer-focused support engineer interns to join our team for a 6-month internship program. This opportunity is ideal for IT graduates who are passionate about technology, troubleshooting, and delivering excellent customer support. As a Support Engineer Intern, you will assist customers by resolving technical queries, diagnosing issues, and ensuring a seamless product experience. Key Responsibilities: Provide technical support to customers via phone, email, and chat Diagnose, troubleshoot, and resolve product- or system-related issues Understand customer concerns and follow defined processes to ensure timely resolution Escalate complex technical issues to the appropriate internal teams when necessary Maintain accurate records of customer interactions in ticketing systems Collaborate with cross-functional teams to enhance overall customer experience Continuously update technical knowledge and stay informed about product enhancements Requirements: Bachelors Degree in IT or related field (B.Tech / B.E / BCA / B.Sc IT or equivalent)Freshers can apply Strong communication skills in English and Hindi (additional regional languages are a plus) Basic technical knowledge and troubleshooting skills Understanding of operating systems, networking basics, or SaaS platforms is an added advantage Familiarity with customer support tools or ticketing systems is beneficial Strong analytical and problem-solving skills Positive attitude, willingness to learn, and strong customer-first mindset .