Source description
About the role
2-3 Year or Fresher experience in IT ?Research, diagnose, troubleshoot and identify solutions to resolve customer issues. ?Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. ?Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution. ?Create internal or external knowledge base articles/whitepapers.