Service Desk Specialist

As a member of the Front End Days MMC Operations Level 2 team at Ensono, reporting to the MMC Shift Manager, your role is crucial in supporting Mission Critical infrastructure for Ensonos clients. Your strong communication, analytical, and problem-solving skills will play a vital role in identifying, communicating, and resolving issues to optimize our clients infrastructure. Key Responsibilities: - Manage all requests logged into the Line2 queue - Handle client communication on all tickets - Conduct proactive and reactive incident, event, and problem management - Reduce the number of repeat issues through root cause analysis - Build strong client relationships by being a point of contact for clients - Collaborate with internal departments to address client concerns - Provide escalation support for SD and L1 teams Your day-to-day responsibilities will provide you with exposure to a diverse mix of client solutions and various vendor technologies, including the latest Cloud technologies. In addition to the online training portal 'Ensono University,' you will have access to both internal and external training to support your growth. Your long-term objectives will focus on developing the skills and experience needed for progression in your chosen career path. Please note that the primary location for this role is in Chennai, Tamil Nadu, India. As a member of the Front End Days MMC Operations Level 2 team at Ensono, reporting to the MMC Shift Manager, your role is crucial in supporting Mission Critical infrastructure for Ensonos clients. Your strong communication, analytical, and problem-solving skills will play a vital role in identifying, communicating, and resolving issues to optimize our clients infrastructure. Key Responsibilities: - Manage all requests logged into the Line2 queue - Handle client communication on all tickets - Conduct proactive and reactive incident, event, and problem management - Reduce the number of repeat issues through root cause analysis - Build strong client relationships by being a point of contact for clients - Collaborate with internal departments to address client concerns - Provide escalation support for SD and L1 teams Your day-to-day responsibilities will provide you with exposure to a diverse mix of client solutions and various vendor technologies, including the latest Cloud technologies. In addition to the online training portal 'Ensono University,' you will have access to both internal and external training to support your growth. Your long-term objectives will focus on developing the skills and experience needed for progression in your chosen career path. Please note that the primary location for this role is in Chennai, Tamil Nadu, India.