Senior Network, System & Cloud Specialist

Role Overview As a Shift Lead, you will own infrastructure operations during the night shift, ensuring seamless system performance, effective incident management, and smooth shift transitions. This is a hands-on technical + leadership role, requiring strong expertise in infrastructure along with ITSM discipline and team coordination skills. Key Responsibilities Network & Infrastructure Operations Manage and support enterprise network infrastructure: Routing, switching, firewalls Configure and maintain: VPNs, IPSec tunnels, site-to-site connectivity Troubleshoot: Network latency, connectivity, and performance issues Linux & Nginx Administration Administer Linux systems: Installation, configuration, patching, tuning, troubleshooting Manage Nginx: Web server, reverse proxy, load balancer Handle: SSL/TLS certificates Secure configurations Performance optimization AWS Cloud Operations Manage AWS services: EC2, VPC, subnets, routing tables Security groups, NACLs, IAM Design and support: Network segmentation and hybrid connectivity Implement: AWS security best practices Access control and encryption Monitor: o Availability, performance, and cost optimization Monitoring, Observability & Reliability Use monitoring tools to track: System health, performance, availability Analyze: Logs, metrics, alerts Conduct: Root Cause Analysis (RCA) Implement preventive and reliability improvements ITSM, Incident & Change Management Operate within ITSM frameworks: Incident, Problem, Change, Service Request Own incident resolution during shift Ensure SLA and OLA compliance Participate in: Change planning and execution Maintain: Documentation, runbooks, and shift logs Shift Lead Responsibilities Lead night shift operations (9 PM 7 AM) Assign and coordinate tasks across team members Ensure smooth shift handovers with clear communication Manage escalations and stakeholder communication Maintain operational discipline and compliance Required Skills & Expertise 5+ years of experience in: Network, Linux, and Cloud Operations Strong expertise in: Linux system administration Nginx configuration and troubleshooting Hands-on experience with: AWS (VPC, networking, security, IAM) Knowledge of: VPN, IPSec, site-to-site connectivity Experience with: Monitoring and observability tools Exposure to: 24x7 or shift-based environments Strong understanding of: ITSM processes and operational governance Good leadership, communication, and coordination skills Certifications Mandatory / Strongly Preferred AWS Certified Solutions Architect Associate OR AWS Certified SysOps Administrator Linux Certifications (RHCSA / RHCE or equivalent) Good to Have ITIL Foundation CCNA / CCNP Security certifications Ideal Candidate Profile Hands-on engineer with strong operations and troubleshooting mindset Comfortable working night shifts and handling production issues independently Proven ability to lead shifts and manage critical incidents Structured, disciplined, and calm under pressure Proactive in improving system reliability and operational stability Why Join Us Work on enterprise-scale infrastructure and cloud environments Gain leadership exposure through shift ownership Clear growth path into: Infrastructure Leadership Cloud Operations Leadership