Sr. Support Engineer 1 (Coimbatore)

Scope: - Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. - The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team. Our current technical setting: - Software: Java, GIT, Rest API, OAuth, PL/SQL - Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture - Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD) - Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite What youll do: - BY WMS (WMS Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements. - Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. - Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements). - Document learnings and create knowledge articles for repeated cases - Replicate and maintain customer environments - Maintain knowledge of customer solution and customization - Maintain sense of urgency and swiftness with all customer interactions - Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure. - Interact with internal and external stakeholders and reports to management. - Identify areas of improvement .