Technical Delivery Manager

Role Purpose Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities. The Technical Delivery Manager will lead the delivery of automation, low-code, and AIenabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value. Key Responsibilities 1. Delivery Ownership & Execution • Own end-to-end delivery lifecycle from discovery through to BAU • Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies • Maintain clear oversight of status, risks, dependencies, and delivery outcomes • Ensure solutions are delivered on time, to scope, and to agreed quality standards 2. Demand & Prioritisation • Partner with stakeholders to shape demand aligned to value, feasibility, and complexity • Support governance processes including Front Door and SteerCo prioritisation • Ensure only appropriate, high-value initiatives progress into delivery 3. Stakeholder Management • Act as the primary interface between Business, TBS, and Delivery teams • Provide clear, concise, executive-ready updates • Build strong relationships through consistent, outcome-focused delivery 4. Team Leadership & Delivery Performance • Lead a technical function within TBS Hub • Support the cross-functional team (Developers, BAs, SMEs) • Drive a high-performance, delivery-focused culture • Ensure alignment across roles to reduce rework and improve flow • Act as a Final Reviewer and escalation point for design and delivery issues 5. Governance, Risk & Control • Ensure adherence to TBS governance, standards, and controls • Identify and proactively manage risks, dependencies, and issues • Ensure all solutions meet security, regulatory, and operational standards 6. Value Realisation & Reporting • Ensure all solutions have defined, tracked, and realised benefits • Provide consistent delivery and value reporting to SteerCo • Use data-driven insights to drive continuous improvement 7. Continuous Improvement & Innovation • Drive improvements in delivery speed, quality, and consistency • Promote adoption of new automation, AI, and low-code capabilities • Support scaling of the TBS toolkit Key Performance Indicators (KPIs) Delivery Performance • ≥ 80% of initiatives delivered on time and to agreed scope • ≤ 10% of deployments with high-severity post go-live defects • ≥ 95% solution success rate / availability in BAU Governance & Control • 100% adherence to TBS delivery lifecycle and governance • 100% compliance with security, regulatory, and documentation standards • All key risks, issues, and dependencies tracked and reported regularly Value & Benefits Realisation • ≥ 90% of solutions with defined and tracked benefits • Demonstrable delivery of ROI and business outcomes • Aligned to benefits such as cost savings, capacity release, and risk reduction Stakeholder Satisfaction • ≥ 85% stakeholder satisfaction score • Minimal escalations linked to delivery performance • Consistently high-quality, executive-ready reporting Demand & Throughput • ≥ 90% delivery aligned to prioritised SteerCo pipeline • No unmanaged or shadow delivery outside governance • Continuous improvement in cycle time and throughput Team Performance High-performing team evidenced by: • Consistent delivery against commitments • Low rework and defect rates • Strong collaboration across Developers, BAs, and stakeholders Continuous Improvement & Innovation • Measurable improvements in: • Delivery efficiency • Reusability of solutions • Adoption of automation and AI capabilities • Active contribution to evolving the TBS operating model Skills & Experience Essential • Proven experience delivering technology or automation solutions end-to-end • Strong understanding of delivery governance, risk, and control frameworks • Ability to manage multiple stakeholders across business and technical teams • Strong communication and executive reporting capability • Experience driving process optimisation and automation initiatives • Experience with Power Platform, RPA, or AI-enabled automation • Exposure to AWS or cloud-based delivery environments • Experience in benefits tracking and ROI frameworks • Understanding of development and low-code enablement Key Behaviours • Outcome-focused with strong commercial awareness • Confident in prioritisation and decision-making • Strong accountability for live services, not just delivery milestones • Collaborative, pragmatic, and delivery-driven mindset