Analytics Support Senior Specialist

About J2TT: Jet2 Holidays is now the largest UK tour operator flying over 17 million customers. At Pune, we have our innovation center where we work on top notch technologies to develop products and provide services to our customers. Jet2TT is captive technology center of Jet2. Our amazing teams work in collaboration with UK colleagues in a fast paced and agile environment to develop, innovate and leverage the latest technologies to best in class software using state-of-the-art practices. With a success story that stretches back over 22 years, more than 146 million customers have flown with Jet2.com. Jet2holidays is now the UK's largest tour operator, welcoming more than 33 million holidays customers since 2007. We have a devoted team of more than 17,000 colleagues across the UK and overseas, supporting the ever-growing demand of Jet2.com and Jet2holidays. To know more about J2TT, please visit https://jet2traveltech.com/index.html We’re Virtual: Working virtual has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. We are reimaging the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success, we'll collaborate in person at a regular cadence and with purpose. Onsite opportunities may knock at your role. You’re an ideal candidate for us if You consider yourself to be a student of the world who thrives in an ever-changing environment that holds within its new challenges and chances to prove your expertise. You level up when you have the opportunity to teach others and empower those around you to excel. Effectively translating business requirements into self-running software to automate and scale predictive models. Helping cross-functional teams to solve for business problems and develop solutions that enable us to redefine a “best-in-class” customer experience. Encouraging the project teams that you oversee to work collaboratively and to aim for insight-driven outcomes. A typical day in your role at Jet2TT: Key Responsibilities: Data and Self-Service Analytics Support: Ensure clear entry points for users and provide business guidance on data and analytics tools and services. Own and continuously improve the business-facing documentation strategy, maintaining a comprehensive knowledge base (FAQs, common query patterns, SLAs) and ensuring it remains current and relevant. Provide senior-level troubleshooting and technical leadership on complex analytics, reporting, and data platform issues, independently driving problem resolution across Tableau, Snowflake, and notebook-based analytics environments Define, monitor, and refine KPIs for support performance (e.g., resolution times, first-contact resolution rates) and present insights to stakeholders to drive service improvements. Platform Access and User Management: Oversee user access governance, assisting with access requests, and ensuring compliance with organizational security and data governance policies. Review the delivery of training resources to help business users become proficient in self-service analytics tools and platforms (e.g., BI tools, data apps). Provide high-level troubleshooting and guide the team on complex issues, ensuring seamless user experience and escalating when necessary. Guidance Templates and Resources: Create, publish, and maintain comprehensive guides and business-oriented documentation within the Data Hub to empower users with self-service analytics. Develop and embed best practices in self-service analytics workflows, coaching both users and junior team members to achieve maximum value from tools and data assets. Advocate strongly for data literacy, mentoring business teams and internal stakeholders on interpreting data and applying analytics insights to strategic decision-making. Proof of Concept (PoC) Solution Co-Development and Governance: Partner with business stakeholders to translate objectives into data requirements and provide senior-level guidance on developing technical and platform specific proof-of-concept (PoC) analytics solutions. Oversee testing and evaluation of new platform features, producing recommendations and influencing product roadmaps where relevant. Gather feedback from users on their experience with self-service analytics platforms, identifying areas for improvement. Help optimize workflows and processes to improve platform usability, including migration of legacy solutions to supported platforms. Partner with business and technical stakeholders to customize analytics solutions, resolve data integration and quality challenges, and support data governance through controlled data access, regulatory compliance, and effective data stewardship, ensuring maximum business value from analytics. Continuous Improvement & Collaboration: Proactively identify and implement improvements to the self-service analytics ecosystem, leveraging platform usage analytics, user feedback, and technical expertise to improve performance, adoption, scalability, and business value. Keep the team informed of emerging trends in BI tools, data management, and analytics methods, and drive initiatives that align with industry best practices. Act as a senior point of contact to remove barriers to adoption, championing process changes or escalations as needed. Foster a culture of collaboration, mentoring junior specialists, and promoting strong partnerships between business users, technical teams, and leadership. Qualifications, Skills and Experience (Candidate Requirements): Minimum 5+ years of experience in Data Analytics, Business Intelligence, or Data Platforms, with demonstrated success delivering complex analytical solutions, enabling self-service analytics, and influencing outcomes across large, matrixed organizations. Strong communication and stakeholder management skills , with experience working with: o Crossregional and business teams (e.g., US, UK, Europe), o Senior management, technology leaders, and business stakeholders, o Wider data teams, engineers, and selfservice users. Demonstrated ability to build relationships and networks through forums, user groups, or crossfunctional initiatives. Experience in identifying and addressing skills and development needs - both personally (continuous learning) and in guiding/mentoring peers. Ability to coach and support colleagues , providing technical guidance and peer review on tasks and projects. Proven problemsolving and critical thinking skills , able to break down activities, manage dependencies, and plan capacity effectively. Advanced hands-on experience with Snowflake, SQL, Python, and Tableau, including designing data models, developing analytical solutions, optimizing performance, and supporting enterprise-scale reporting and self-service analytics environments. Good understanding of leveraging machine learning algorithms in analytical solutions. Working knowledge of Agile frameworks and ability to work within iterative delivery models. Strong focus on process management and improvement , with experience in: o Executing within agreed governance, o Identifying optimisation opportunities, o Contributing to new or improved processes. Knowledge of data privacy laws, security protocols, and governance frameworks , ensuring compliance across individual and team levels. Business Usercentric mindset , with the ability to translate requirements into solutions and provide excellent support to end users. Demonstrates willingness to learn, adapt, and grow with evolving technologies and business needs. Roles and Responsibilities About J2TT: Jet2 Holidays is now the largest UK tour operator flying over 17 million customers. At Pune, we have our innovation center where we work on top notch technologies to develop products and provide services to our customers. Jet2TT is captive technology center of Jet2. Our amazing teams work in collaboration with UK colleagues in a fast paced and agile environment to develop, innovate and leverage the latest technologies to best in class software using state-of-the-art practices. With a success story that stretches back over 22 years, more than 146 million customers have flown with Jet2.com. Jet2holidays is now the UK's largest tour operator, welcoming more than 33 million holidays customers since 2007. We have a devoted team of more than 17,000 colleagues across the UK and overseas, supporting the ever-growing demand of Jet2.com and Jet2holidays. To know more about J2TT, please visit https://jet2traveltech.com/index.html We’re Virtual: Working virtual has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. We are reimaging the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success, we'll collaborate in person at a regular cadence and with purpose. Onsite opportunities may knock at your role. You’re an ideal candidate for us if You consider yourself to be a student of the world who thrives in an ever-changing environment that holds within its new challenges and chances to prove your expertise. You level up when you have the opportunity to teach others and empower those around you to excel. Effectively translating business requirements into self-running software to automate and scale predictive models. Helping cross-functional teams to solve for business problems and develop solutions that enable us to redefine a “best-in-class” customer experience. Encouraging the project teams that you oversee to work collaboratively and to aim for insight-driven outcomes. A typical day in your role at Jet2TT: Key Responsibilities: Data and Self-Service Analytics Support: Ensure clear entry points for users and provide business guidance on data and analytics tools and services. Own and continuously improve the business-facing documentation strategy, maintaining a comprehensive knowledge base (FAQs, common query patterns, SLAs) and ensuring it remains current and relevant. Provide senior-level troubleshooting and technical leadership on complex analytics, reporting, and data platform issues, independently driving problem resolution across Tableau, Snowflake, and notebook-based analytics environments Define, monitor, and refine KPIs for support performance (e.g., resolution times, first-contact resolution rates) and present insights to stakeholders to drive service improvements. Platform Access and User Management: Oversee user access governance, assisting with access requests, and ensuring compliance with organizational security and data governance policies. Review the delivery of training resources to help business users become proficient in self-service analytics tools and platforms (e.g., BI tools, data apps). Provide high-level troubleshooting and guide the team on complex issues, ensuring seamless user experience and escalating when necessary. Guidance Templates and Resources: Create, publish, and maintain comprehensive guides and business-oriented documentation within the Data Hub to empower users with self-service analytics. Develop and embed best practices in self-service analytics workflows, coaching both users and junior team members to achieve maximum value from tools and data assets. Advocate strongly for data literacy, mentoring business teams and internal stakeholders on interpreting data and applying analytics insights to strategic decision-making. Proof of Concept (PoC) Solution Co-Development and Governance: Partner with business stakeholders to translate objectives into data requirements and provide senior-level guidance on developing technical and platform specific proof-of-concept (PoC) analytics solutions. Oversee testing and evaluation of new platform features, producing recommendations and influencing product roadmaps where relevant. Gather feedback from users on their experience with self-service analytics platforms, identifying areas for improvement. Help optimize workflows and processes to improve platform usability, including migration of legacy solutions to supported platforms. Partner with business and technical stakeholders to customize analytics solutions, resolve data integration and quality challenges, and support data governance through controlled data access, regulatory compliance, and effective data stewardship, ensuring maximum business value from analytics. Continuous Improvement & Collaboration: Proactively identify and implement improvements to the self-service analytics ecosystem, leveraging platform usage analytics, user feedback, and technical expertise to improve performance, adoption, scalability, and business value. Keep the team informed of emerging trends in BI tools, data management, and analytics methods, and drive initiatives that align with industry best practices. Act as a senior point of contact to remove barriers to adoption, championing process changes or escalations as needed. Foster a culture of collaboration, mentoring junior specialists, and promoting strong partnerships between business users, technical teams, and leadership. Qualifications, Skills and Experience (Candidate Requirements): Minimum 5+ years of experience in Data Analytics, Business Intelligence, or Data Platforms, with demonstrated success delivering complex analytical solutions, enabling self-service analytics, and influencing outcomes across large, matrixed organizations. Strong communication and stakeholder management skills , with experience working with: o Crossregional and business teams (e.g., US, UK, Europe), o Senior management, technology leaders, and business stakeholders, o Wider data teams, engineers, and selfservice users. Demonstrated ability to build relationships and networks through forums, user groups, or crossfunctional initiatives. Experience in identifying and addressing skills and development needs - both personally (continuous learning) and in guiding/mentoring peers. Ability to coach and support colleagues , providing technical guidance and peer review on tasks and projects. Proven problemsolving and critical thinking skills , able to break down activities, manage dependencies, and plan capacity effectively. Advanced hands-on experience with Snowflake, SQL, Python, and Tableau, including designing data models, developing analytical solutions, optimizing performance, and supporting enterprise-scale reporting and self-service analytics environments. Good understanding of leveraging machine learning algorithms in analytical solutions. Working knowledge of Agile frameworks and ability to work within iterative delivery models. Strong focus on process management and improvement , with experience in: o Executing within agreed governance, o Identifying optimisation opportunities, o Contributing to new or improved processes. Knowledge of data privacy laws, security protocols, and governance frameworks , ensuring compliance across individual and team levels. Business Usercentric mindset , with the ability to translate requirements into solutions and provide excellent support to end users. Demonstrates willingness to learn, adapt, and grow with evolving technologies and business needs.