Source description
About the role
Position Summary
The Industrial Engineering Specialist supports the Manager Industrial Engineering within the Ops Strategy & Engineering team on operational improvement initiatives focused on efficiency, standardization, and process improvement across JetBlue operations. This role assists with data collection, time studies, process analysis, dashboard development, and implementation support for operational projects. The Specialist will work closely with Industrial Engineering team members and operational stakeholders to identify opportunities, analyze performance, and support execution of process improvements. This is a temporary position intended to support project initiatives and is based at the Long Island City Support Center (LSC).
Essential Responsibilities
Support Industrial Engineering projects through data collection, field observations, time studies and operational analysis
Analyze operational performance data and assist in identifying process improvement opportunities
Assist in development and maintenance of operational dashboards and analytical tools
Support the creation and documentation of operational standards and process flows
Partner with operational teams and stakeholders to support implementation
Present findings and recommendations to team members and operational stakeholders
Participate in cross-functional projects related to operational efficiency, planning, and process optimization
Other duties as assigned
Minimum Experience and Qualifications
Currently pursuing or recently completed a degree in Industrial Engineering, Operations Research, Systems Engineering, Data Analytics, or a related quantitative field
Strong analytical, quantitative, and problem-solving skills
Demonstrated ability to learn quickly, manage multiple priorities, and work effectively in a fast-paced environment
Self-motivated with strong attention to detail and willingness to take initiative
Experience with Microsoft Excel and data analysis tools
Exposure to SQL, Tableau, simulation, Python, R, or similar analytical tools through coursework, projects, or prior experience
Strong written and verbal communication skills
Available for occasional overnight travel (10%)
Able to secure local housing (when applicable)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Passionate about innovation, the airline industry, airport operations and JetBlue
Previous internship, co-op, or project experience in operations, analytics, or process improvement
Experience with simulation, statistical analysis, or mathematical modeling
Experience building dashboards or querying databases using SQL, Tableau, Power BI, Python, or similar tools
Interest in airline operations, operational strategy, and continuous improvement
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
Traditional office environment.
Present during core business hours with extended hours when operationally necessary.
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)
Compensation
The base pay range for this position is $27.50 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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