MDM Admin

Job Accountabilities Troubleshoot and resolve Level 2 support tickets related to iOS and Android BYOD devices. Manage, monitor, and support devices enrolled in Intune, and Google MDM platforms. Collaborate with L1 teams to escalate and resolve complex mobile device issues. Assist with configuration and deployment of device profiles and applications. Maintain documentation related to support procedures, troubleshooting steps, and known issues. Creation of weekly/monthly reports. Provide user training and support for MDM self-enrolment, basic troubleshooting, and best practices. Skills Required (Knowledge and Skills) Strong working knowledge of iOS and Android platforms. Understanding of OS-level settings, app permissions, security policies, and troubleshooting methods. Basic hands-on experience with at least two of the following MDM solutions, Scalefusion, Microsoft Intune or Google MDM / Android Enterprise. Basic knowledge of M365 solution. Basic knowledge of Exchange 2019 and Windows 2019.