Source description
About the role
Application is a desktop and web application and associated support issues. Tasks are handled via incoming calls , chats , E-mails and Facebook support. Periodic checks and follow ups on cases raised and taking them to closure. Ensuring accuracy of documentation of the issue mentioned in the customer contact and also accurate STR (Steps to reproduce) are mentioned in the ticket. Role also defines resolving hardware issues and basic website updating knowhow. 0-1 years of experience in Customer Support Ready to work completely in NIGHT SHIFTS (PST time zone). Prior experience with Service desk , application support , website support or ISP support. Male candidates preferred. Excellent customer service skills. Past experience should have worked in a call taking process.