Manager, Intelligent Automation (Telangana)

JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business as part of our Global Business Excellence and Transformation team The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design delivery maintenance of Automation solutions to support our customers as well as supporting the delivery of a broad array of technology initiatives for JBS About JLL We re JLL We re a professional services and investment management firm specializing in real estate We help organizations around the world achieve their ambitions by owning occupying and investing in real estate If you re looking to step up your career JLL is the perfect professional home At JLL you ll have a chance to innovate with the world s leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives You ll also make long-lasting professional connections through sharing different perspectives and you ll be inspired by the best We re focused on opportunity and want to help you make the most of yours Achieve your ambitions - join us at JLL Role Purpose RPA Digital Worker Manager is responsible for L1 L2 run support maintenance creation design development and implementation of Automation Anywhere A360 automations The function of the role is to provide Run support and also investigate analyze set up automated processes to maximize efficiency for a business model This position requires a flexible work schedule work in rotational permanent shifts ability to work independently a highly driven team player with a solid work ethic and enjoys working in a dynamic innovative and multicultural team business environment What this job involves Responsibilities Responsible for L1 L2 Run Support maintenance of deployed RPA Automation Anywhere A360 Power Platform solutions Responsible for capturing and publishing Run metrics KPIs like incidents change requests deployments bots metrics etc Responsible to design developing and implement RPA solutions using Automation Anywhere A360 Power Platform to streamline processes and maximize efficiency Design automation processes as per the operational needs of the organization and using Work Load Management for scalability Scripting coding in RPA tool to resolve automation issues Review the code and the design and also provide expertise in the development and integration of systems Contribute to development and configure new automation with efficient and easily understandable automation tools Automation KPIs reporting building dashboards with Power BI Excel PowerPoint based reporting Build automations for run support activities and reduce eliminate manual effort for the team Document the automation procedures Collaborate with the RPA Governance on best practices and code reviews Collaborate with the internal IT team to set up and maintain RPA technical infrastructure Participate in training businesses on the use of RPA technologies and in automation best practice Participate in technical discussions and develop strategies to solve technical challenges Analysis root cause for an error incident Collaborate with Governance IT Operations Business Application Risk Compliance teams for Change Management Working Experience Certification 3 years of professional experience with RPA tools Automation Anywhere A360 Power Platform Must be Automation Anywhere A360 Certified RPA Professional Must have experience in Development Run Support Maintenance Incident Management and Change Management Control room- administration knowledge Experience with Process Analysis Design and Implementation Business and Technical requirements Problem-Solving and Testing including UAT and Bug fixes Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time Experience in handling Change Requests and Incidents And experience in change management process Knowledge of SDLC and Agile development Good working experience with Web Windows Email PDF API Excel Word Share Point SAP Terminal Applications etc Good working experience with Gen AI prompt engineering and other OCR tools Knowledge of Agentic Automation is a plus Experience knowledge of Database VB Python scripting and Excel VBA Knowledge JL